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About the Role

The Case Manager is part of a human service team that develops and executes service and care plans for residents to provide a supportive and empowering environment that fosters stabilization, independence and self-reliance, and skills development. The Case Manager plays a key role in executing and updating service and care plans, coordinating direct services and service referrals to external providers, and monitoring resident behaviors and practices.

Responsibilities

• Ensure residents receive appropriate quality services per organizational principles and program requirements.
• Design service and care plans that provide customized information, counseling, crisis intervention, direct service, and advocacy services to residents.
• Coordinate linkages to external and community-based services.
• Collaborate with other service providers and external organizations to help residents resolve immigration and citizenship issues, secure public benefits and charitable gifts and donations, pursue employment and entrepreneurial opportunities, independence, and long-term stability.
• Coordinate with Recreation Team to ensure school-age children receive transportation services, school transfers, and ESL/ELL and IEP curriculum as needed.
• Develop and maintain a resource network for referrals as related to service needs of residents.
• Meet with residents in assigned caseload at least once a week to assess progress with service and care plans.
• Modify plans as needed.
• Conduct weekly room inspections to ensure healthy hygiene and housekeeping.
• Coordinate with Social Workers and/or Treatment Team to mitigate behaviors that compromise the health and safety of residents.
• Design discharge plans to ensure continued enrollment and participation in public benefits and service linkages to community-based organizations are in place.
• Ensure residents in assigned caseload are enrolled in and receiving eligible public benefits and city programs in accordance with DHS requirements.
• Ensure residents follow through with appointments, documentation submissions, and other required activities to maintain enrollment and participation in benefits and DHS programs.
• Coordinate with Mayor’s Office of Immigration Affairs and other immigration services and advocacy organizations and enroll residents in immigration services and programs if applicable.
• Document interactions and communications with and on behalf of residents in CARES and AWARDS.
• Perform other duties as assigned by supervisor and Program Director.

Requirements

• High School Diploma or GED required.
• Three years of experience working in a shelter or similar field can be substituted for the education requirement.
• Two years’ experience in case management, counseling, or direct advocacy for clients in social service settings.
• Experience with immigrants and immigration issues is a plus.
• Proficiency in English required.
• Ability to formulate simple financial budgets.
• Ability to make unit visits (walk distances, climb stairs, etc.).
• Ability to prioritize, make appropriate decisions and judgment calls.
• Experience working with homeless individuals and people living with health and/or mental health issues and substance use.
• Ability to engage residents.

Skills

• Excellent verbal and written communication skills.
• Multi-lingual and Spanish proficiency a plus.
• Basic competency in MS Word, Excel, Outlook and the internet.

Location

• Sheepshead Bay, Brooklyn NY

Work Type

• Full Time

Experience Level

• Two years’ experience in case management, counseling, or direct advocacy for clients in social service settings.
• Three years of experience working in a shelter or similar field can be substituted for the education requirement.

Education Level

• High School Diploma or GED
• Bachelor’s degree in social work or psychology preferred

Salary/Compensations

• $24.04 - $50,004.00 Hourly

Benefits

• Generous Paid time off
• Personal and Sick Days
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

About the Company

• Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence.
• Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them.
• We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.
• CHI employs a team of hard-working, compassionate people who want to give back to others in their community.

Equal Opportunity

• Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws.
• This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.