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About the Role

As a Service Project Administrator, you will be responsible for project setup and execution, ensuring timely completion with limited resources. This role involves direct responsibility for project documentation, materials, job costing, status monitoring, invoicing, and administrative closeout. You will closely interact with customers and internal teams to achieve project goals.

Responsibilities

• Plans and reviews assigned projects, establishes schedules and project parameters and sets procedures to accomplish system goals.
• Sets-up service agreements in system application based on transition documents.
• Establishes and measures internal service process and associated compliance.
• Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
• Connect and communicates with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff.
• Schedule and participate in internal project team meetings to ensure accurate transfer of information.
• Validates cost to date and reconciles project data in business system.
• Reconciliation of purchase order discrepancies to support the Service fulfillment process.
• Reviews billing backlog and coordinates/communicates with Project Managers, HVAC Field Technicians, customers, and Trane claims as necessary to resolve obstacles.
• Participate in and contribute to lean improvements activities.

Requirements

• Must have strong communication skills, proactive approach with willingness to work independently as well as part of a team.
• Proven experience prioritizing tasks in order to meet tight deadlines within a high-paced environment.
• Flexibility to work overtime as required.

Skills

• Familiarity with the operation of HVAC Systems preferred not required

Location

• Long Island City
• Plainview

Work Type

• Onsite (Monday-Thursday)
• Hybrid (Friday)

Salary/Compensations

• $52,100.00 - $95,375.00

Benefits

• Health insurance
• Holistic wellness programs with generous incentives
• Family building benefits (fertility coverage, adoption/surrogacy assistance)
• 401K match up to 6%, plus an additional 2% core contribution
• 15 vacation days
• 9 paid holidays
• 3 floating holidays
• Sick leave
• Volunteer leave
• Parental leave
• Educational and training opportunities
• Tuition assistance
• Student debt support

About the Company

• World leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation.
• Sustainability is not just how we do business—it is our business.
• Businesses include Trane® and Thermo King.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.