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About the Role

The Applications Engineer (Field Based) is a pivotal, customer-facing role that combines deep technical expertise with consultative problem-solving to deliver strategic solutions across complex products and systems. This position requires independent judgment and discretion to troubleshoot challenges, implement preventative maintenance, and ensure operational continuity, minimizing downtime and maximizing customer success. The role primarily works at customer sites, though travel may be required as needed.

Responsibilities

Provides advanced technical consultation and support to customers, serving as a subject matter expert for Mycronic products and systems
Exercises discretion and independent judgment to analyze, diagnose, and resolve complex system software and hardware failures and product performance issues
Performs autonomous weekly Preventive Maintenance (PM) on customer systems, ensuring seamless, unsupervised execution to maintain system uptime and operational efficiency
Develops and implements innovative, custom solutions for diverse customer applications and implements sustainable corrective actions to resolve recurring system issues
Gains and maintains foundational system knowledge of SLX and other relevant systems to effectively support and troubleshoot equipment
Influences product development by providing field-based insights, documenting customer feedback, and collaborating with product development and engineering teams
Serves as the primary technical liaison between customers and internal engineering/development teams, translating complex technical concepts into understandable solutions and influencing future product enhancements
Oversees system buyoffs, demonstrations, and new product setups, ensuring a high-quality customer experience and successful integration
Possesses a working knowledge of troubleshooting processes, including understanding the initial steps, gathering important information, and asking pertinent questions to efficiently diagnose issues and minimize customer downtime
Prepares and delivers compelling presentations to customers, vendors, and senior associates, actively participating in regular customer meetings to foster strong relationships
Establishes and maintains effective communication with customers and internal stakeholders, escalating support issues to management and higher-level support when necessary to maintain system performance and customer satisfaction
Develops deep knowledge of Mycronic equipment applications and products through continuous self-study, corporate training programs, and on-the-job experience
Submits all required documentation accurately and timely, including trip reports, expense reports, and service records
Adheres rigorously to all safety protocols and utilizes all required safety equipment
Performs other duties as assigned related to the company's service processes and overall business needs

Requirements

Associate's degree (A.A.) or equivalent from two-year college or technical school; or at minimum three years of related experience and/or training; or equivalent combination of education and experience
Experience in a Field Service or Applications Engineering role preferred
Strong optics/laser, electrical and computer competency
Training or certification in computers and MS Windows environments, Linux, Matlab and complex maintenance preferred
Experience with physics, optics/lasers, electronics, robotics experience preferred
Experience in semiconductor lithography is preferred
Excellent verbal and written communication skills for clear and professional interaction with diverse audiences, including executives, managers, and subject matter experts
A valid passport is required, as training may be conducted at our corporate headquarters in Sweden
A valid driver's license is required

Skills

Optics/laser
Electrical competency
Computer competency
MS Windows environments
Linux
Matlab
Complex maintenance
Physics
Robotics
Semiconductor lithography
Troubleshooting
Preventive maintenance
Customer support
Technical consultation
System analysis
Product development
Communication

Location

Austin, TX

Work Type

Field Based
Onsite

Experience Level

3 years of related experience

Education Level

Associate's degree (A.A.) or equivalent from two-year college or technical school

About the Company

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years.
We have an open, collaborative, and flexible environment.
You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life.
What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.
At Mycronic, we love what we do, but most importantly who we do it with.
Take part in the excitement of working with innovative people and global businesses who are elevating today's standards in modern electronics.
Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.
Here you are expected to have a voice and will be encouraged to get involved.
It's this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet – every day.

Equal Opportunity

Mycronic is an equal opportunity employer committed to workplace diversity and inclusion.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce.
It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues.
Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate.
We believe quite simply that diversity is our competitive edge.