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About the Role

This is a commercial and strategic role focused on Parloa's Professional Services business. As a Client Solutions Manager, you will lead the full services sales cycle, from opportunity identification through scoping, SOW negotiation, and contracting, while serving as a trusted advisor throughout delivery. The role involves understanding customer transformation goals, guiding them through Parloa's PRISM methodology, and ensuring they build the right organizational foundation for AI agentic delivery.

Responsibilities

Build and maintain a healthy services pipeline in partnership with enterprise sales teams.
Lead commercial conversations for all Professional Services engagements.
Maintain rigorous forecast hygiene and accurately report on numbers.
Coach internal stakeholders on Professional Services sales motion, deal structure, and timeline expectations.
Run structured and AI-powered discovery to identify customer motivations, desired business outcomes, and platform integration requirements.
Translate discovery into compelling services proposals that quantify value.
Write Statements of Work (SOWs) that are precisely scoped, commercially sound, and set delivery teams up for execution.
Navigate complex enterprise legal and procurement processes.
Build trusted relationships with CX, IT, and Operations leaders at enterprise accounts.
Lead executive business reviews and steering committee sessions.
Ensure seamless knowledge transfer from pre-sales into Parloa's PRISM delivery methodology.
Own Customer Satisfaction (CSAT) outcomes and proactively surface risks.
Engage Parloa's partner ecosystem as an extension of the delivery team.
Collaborate with the Partner Delivery Success team to develop partner capabilities and share field learnings.
Develop deep command of Parloa's PRISM delivery methodology and contribute feedback for refinement.
Build repeatable assets such as proposal templates, scope frameworks, pricing models, success stories, and enablement content.
Contribute to Parloa's external point of view on enterprise AI adoption, conversational AI ROI, and CX transformation.

Requirements

5+ years selling or scoping professional services within an AI-native or enterprise software company, strategic consulting firm, or large-scale systems integrator.
Proven track record writing SOWs and navigating enterprise procurement (MSAs, DPAs, multi-stakeholder legal review, commercial negotiations).
Comfortable building relationships at the C-suite and VP level and recognized as a trusted advisor.
Commercially sharp with an understanding of services margin, attach rates, and how delivery quality drives software expansion.
Fluent in enterprise software deployment patterns.
Strong written and verbal communication skills, able to engage both technical and executive audiences.
Self-directed and energized by ambiguity; able to build the playbook while running the plays.
Comfortable operating in a fast-moving, high-growth environment with shifting priorities.
Willing to travel up to 50%.

Skills

Conversational AI
Contact center technology
CCaaS platforms (Genesys, NICE, Avaya, Five9, Amazon Connect)
CX transformation programs
Agentic AI concepts (orchestration, LLMs, prompt engineering, tool use, intent classification)
Enterprise platform integration (Salesforce Service Cloud, SAP, ServiceNow, Workday, Microsoft Dynamics)
Project or program management
PMP, Scrum, or SAFe certification
Driving software expansion through PS delivery outcomes
Scale-up environment operations

Location

Work Type

Full-time
On-site

Experience Level

5+ years

Salary/Compensations

$120,000—$145,000 USD OTE

Benefits

Equity package

About the Company

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
Parloa is shaping the foundation of a new era in customer experience with agentic AI.
Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers.
Companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI are deploying Parloa at scale.
We are at the beginning of a new era in customer experience where AI understands, reasons, and takes action.
We are building agentic AI that enterprises trust with their most important customer moments.
We aim to raise the standard for customer interactions, making every conversation seamless, intelligent, and helpful.
Ownership means being accountable for outcomes, not just tasks.
We operate in a fast-evolving category with high bars and complex problems.
We hire people who think in solutions, communicate with clarity, and follow through.
We have kept the intensity of a startup with fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital.
We have a clear ambition to become the global category leader in enterprise-grade conversational AI.
We are committed to upholding the highest data protection standards for client and employee data.
All employees are instrumental in ensuring utmost care, GDPR, and ISO compliance (including ISO 27001) in handling sensitive information.
Parloa is an e-verify employer in the USA.

Equal Opportunity

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.