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About the Role
Manage the agency's incoming projects and help select appropriate teams based on schedule, workload, experience level, and area of expertise. Play a role in Operations Duties across the agency.
Responsibilities
- Liaise with Client Service and Production to manage incoming briefs, timelines, and assign resources for all projects, with guidance of department leads.
- Organize regular status/check-ins with each account group to determine upcoming resourcing needs.
- Proactively engage in resource planning on a weekly, monthly, and quarterly basis, tracking and reporting on team utilization, project allocation accuracy, and forecasting trends.
- Communicate with and develop relationships with department leads to verify individual workloads and skillsets.
- Adopt resource management systems (e.g., Asana, Forecast) to organize and communicate resource capacity and plan accordingly.
- Maintain Freelancer database and ensure freelance budget is managed, including sourcing, setup, onboarding, and invoicing.
- Coordinate with the wider WAS network for additional internal resource support and capacity.
- Own the freelance management lifecycle from sourcing, contracting, systems setup to payment.
- Support the enforcement of timesheets within the agency, including training, assisting with project job numbers, and tracking overdue timesheets.
Requirements
- 4+ years experience working in a creative agency.
- Highly adaptable with strong organizational skills, adept at problem-solving and rigorous attention to detail.
- Proactive and solution-oriented, providing proposals for improvement.
- Expert in multi-tasking and prioritization, with oversight and intimate knowledge of all projects in the pipeline.
- Flexible, patient, yet firm in managing multiple project pieces and personalities.
- Detail-oriented with a focus on developing processes to prevent errors.
- Ability to remain calm under pressure in a fast-paced, deadline-driven environment.
- Natural curiosity and understanding of systems thinking, AI implementation, and mindset in social marketing.
- Curiosity for social marketing trends and translating them into creative and editorial executions.
- Obsessed with the internet and fluent in meme language.
Skills
- Resource Management Systems (Asana, Forecast)
- Freelancer Management
- Budget Management
- Timesheet Enforcement
- Systems Thinking
- AI Implementation
- Social Marketing
- Creative Execution
- Editorial Execution
Location
- Remote
- Hybrid
Work Type
- Hybrid work models
- Flexible hours
- Work from anywhere policy
Experience Level
- 4+ years experience
Benefits
- Generous vacation starting at 3 weeks + 1 extra week during the summer and over the holidays
- Agency summer days
- Modern, open co-working spaces with coffee & snack bars
- Dogs allowed
- Dedicated private wellness room (in select offices)
- Regular team social events
- In-house learning & development sessions
- Annual career and growth conversations
- Access to internal network of opportunities across all agencies
- Focus on developing and recruiting BIMPOC Talent
- Internal EDI group(s), programs & initiatives
- Flexible benefits to support individual lifestyle and life stage
- Personal wellness spending account
- Comprehensive mental health support
- Access to virtual mental health therapy clinic
- Access to health clinicians 24/7
About the Company
- We Are Social is the first, largest, most awarded socially-led creative agency in the world.
- Connects you to 1,300+ like-minded professionals around the world.
- Offers an innovative and entrepreneurial work environment that promotes ingenuity and individuality.
- Part of the Plus Company - an entrepreneurial network of forward-thinking creative agencies.
- Uses collective strengths to form bespoke, innovative, and integrated teams that deliver a positive impact on business.
Equal Opportunity
- We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation.
- We pride ourselves on our inclusive and accessible workplace.
- We welcome unique voices and talents, especially those not traditionally embraced by advertising.
- If you need any accommodations during the interview process to make it work for you, let us know.