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About the Role

Oversee programs and employees within the Wellness Department, providing support and guidance to ensure quality delivery of services.

Responsibilities

• Complete comprehensive assessments of Wellness participants and their families to identify needed supports.
• Oversee Wellness participants/families, tracking needs, outcomes, developments, and barriers to resources.
• Ensure the participant database is kept up to date.
• Foster a coaching culture by providing regular feedback to Wellness employees.
• Manage departmental administrative tasks, including tracking absences and approving time off.
• Submit quarterly/annual service and funding reports by deadline.
• Collaborate to manage caseload assignments and hold a small caseload.
• Handle open caseloads as needed.
• Arrange or provide coverage for emergent participant needs and acute situations.
• Provide coverage for client needs when Wellness employees are unavailable.
• Track Purchase of Service (POS) and Individual Service Plans (ISPs), reminding staff of expirations, reviewing for accuracy, and ensuring timely submission.
• Assist in interviewing, hiring, and training new Wellness employees.
• Manage staff performance issues.
• Attend and participate in monthly Assessment meetings and weekly Service Manager meetings.
• Co-facilitate monthly Wellness Department meetings, rotating topics and sending out meeting notes.
• Perform other duties as assigned.

Requirements

• Associate’s degree in a human services field required, Bachelor’s degree preferred.
• At least 3 years’ experience working in a related field (social work, health coaching, special education, case management).
• Minimum of 2 years of management experience preferred.
• Valid California Driver’s license.
• Safe driving record.
• Acceptance as a covered driver by The Arc’s auto insurance agency.
• Ability to exhibit strong communication, judgment, adaptability, problem-solving, professionalism, dependability, strategic thinking, acumen, and leadership skills.
• Demonstrated ability to fulfill The Arc’s professional expectations of accountability, active collaboration, commitment, communication, diversity, and professionalism.

Skills

• Communication
• Knowledge of public health and/or working with the developmentally disabled population
• Judgment
• Adaptability
• Problem Solving
• Professionalism
• Dependability
• Strategic Thinking
• Acumen
• Leadership
• Innovation

Location

• San Francisco, CA

Work Type

• Onsite
• Travel required

Experience Level

• 3 years experience in a related field
• 2 years management experience preferred

Education Level

• Associate's degree in a human services field
• Bachelor's degree preferred

Salary/Compensations

• $30.00 - $33.00 Hourly

About the Company

• The Arc San Francisco is a non-profit service and advocacy organization for adults with autism, Down syndrome, cerebral palsy, intellectual and developmental disabilities, and their families living in San Francisco and San Mateo counties.
• Our goal is to provide support that enables people with developmental disabilities to maximize their potential, live meaningful lives and become integral members of the community.
• We provide a range of services relevant to all areas of adult life, from independent living supports and skills building to employment training and creative expression.
• As a true community partner, we believe in educational outreach, the power of business partnerships, and the importance of being a reliable resource for families, supporters, public policy makers and all those who share our vision of creating a more informed, diverse, and inclusive society.

Equal Opportunity

• We will consider qualified candidates with criminal histories in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance.
• The Arc San Francisco is an Equal Opportunity Employer