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About the Role

As an Associate Solution Deployment Manager, you will manage the onboarding and service engagement phases for multiple SMB customers on the Docebo platform. You will sit at the intersection of Project Management and Business Analysis, ensuring customers are successfully and efficiently onboarded. This role requires comfort with a demanding pace and multi-tasking in a high energy, fast-paced environment.

Responsibilities

• Manage customers across different countries, running multiple projects concurrently
• Work with customers to identify and document Success Criteria, tracked throughout the Service Engagement
• Develop and monitor implementation schedules (functional, customization, and integration/technical) to meet client objectives
• Document and share Service Engagement activities to ensure alignment across Customer Success departments
• Facilitate development of functional and technical specifications to meet client requirements during implementation
• May configure functional/technical specifications directly to meet client needs
• Identify, quantify, and communicate risks internally and externally
• Manage ongoing implementation and project documentation, keeping projects within utilization and budget targets

Requirements

• 2+ years of experience in IT service implementation, technical consulting, or project management, ideally with Mid Market clients
• Working knowledge of project management principles and the software implementation lifecycle
• Strong understanding of ETL-style data migration
• Proficiency in Microsoft Excel for data analysis, mapping, and project tracking
• Solid understanding of application programming and system design
• A strong desire to become a Docebo product expert
• A natural inclination to solve customer problems and help them succeed
• Experience working with support, QA, and product teams to resolve customer issues
• Fluency in English, written and spoken

Skills

• Project Management
• Business Analysis
• ETL
• Microsoft Excel
• Application Programming
• System Design
• REST Webservices

Location

• Remote
• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• Associate
• 2+ years

Education Level

• BA/BS or equivalent experience

Benefits

• Employee Share Purchase Plan (ESPP) at a 15% discount
• Competitive compensation package
• Health benefits
• Paid vacation days
• Two company-wide Docebo Days
• Floating holidays for cultural celebrations
• Birthday off
• Paid parental leave

About the Company

• At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide.
• We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially.
• We're a global company, with offices across North America, EMEA, APAC, and beyond.
• Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do.

Equal Opportunity

• Docebo is an Equal Employment Opportunity employer.
• We are committed to diversity and inclusion in our workforce.
• All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
• As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities.
• Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
• Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to recruiting_accommodations@docebo.com. The email should also include the position you’re interested in.