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About the Role

The Senior Manager, Counterfeit Policy Operations Lead will set the direction for eBay’s global counterfeit policy operations, including counterfeit risk, seller behavior, high-risk categories, brand and product signals, enforcement quality, repeat offender risk, and marketplace controls. This leader will manage a team of Policy Managers and Policy Specialists who turn counterfeit risk, legal requirements, marketplace trends, customer reports, brand concerns, and operational data into clear policies, practical enforcement standards, and measurable results. This is an opportunity to lead a high-impact policy area at the center of marketplace trust!

Responsibilities

Lead eBay’s global counterfeit policy operations strategy and guide the team responsible for policy intent, risk assessment, enforcement planning, and ongoing improvement.
Identify emerging counterfeit trends, high-risk categories, brand concerns, seller behavior patterns, enforcement gaps, appeal trends, and customer impact.
Set priorities, clarify decisions, remove blockers, raise quality standards, and build consistent ways of documenting policies, requirements, controls, and decision frameworks.
Make counterfeit policies easier for sellers, brands, buyers, and internal teams to understand and apply.
Use enforcement outcomes, appeal data, false positive and false negative signals, seller impact, customer reports, partner concerns, authentication insights, and operational results to improve how we work.
Share clear recommendations with senior leaders on counterfeit risk, enforcement health, performance, and where we need to act next.
Represent counterfeit policy operations in governance forums, planning discussions, and major marketplace initiatives.
Partner with Legal and Regulatory teams on changing obligations, litigation risk, customer harm, and external expectations while balancing buyer trust, seller fairness, brand protection, marketplace growth, and compliance.

Requirements

10+ years of experience in counterfeit enforcement, trust and safety, ecommerce policy, platform governance, brand protection, legal operations, risk, or compliance.
Led managers, senior individual contributors, policy experts, or domain specialists in a global environment.
Understand counterfeit risk, including product authenticity, brand misuse, seller abuse patterns, high-risk categories, repeat offender behavior, enforcement controls, appeals, and seller remediation.
Turn complex legal, policy, operational, and data inputs into clear strategy, practical requirements, and action.
Communicate clearly with senior leaders and cross-functional partners.
Use sound judgment, data, and customer impact to make decisions.
Influence without relying on authority, and help teams align around what needs to happen next.
Dedication to working the Hybrid Model with 3 days per week onsite in our Austin, TX office.
7+ years of experience in counterfeit and Intellectual Property.
Experience, preferably in ecommerce, in the areas of policy, program management and/or strategy development.
Familiarity with AI tools and an AI-first approach, with a demonstrated ability to use technology to improve insight, execution, and decision-making.
Analytic and strategy development skills including expert Excel (pivot tables, advance functions, statistics) and PowerPoint skills.
Superior skills in SQL coding and database query (e.g., SQL) and understanding of data warehouse architecture are required.
A willingness to challenge existing approaches and ability to drive positive culture changes.
Practiced at solutions design with an ability to think holistically about the impact that any changes will have on both eBay’s buyers and sellers.
Ability to build credibility with partners.
Outstanding personal initiative, a “can-do” spirit.

Skills

Counterfeit enforcement
Trust and safety
Ecommerce policy
Platform governance
Brand protection
Legal operations
Risk management
Compliance
AI tools
Excel
PowerPoint
SQL coding
Database query
Data warehouse architecture
Solutions design

Location

Austin, TX

Work Type

Hybrid

Experience Level

Senior Manager
10+ years of experience
7+ years of experience

Education Level

BS/BA degree in related field required
Masters or MBA degree preferred
Degrees in business or analytics preferred
Work experience in consulting, strategy development, or analytics preferred

Salary/Compensations

$150,000 - $175,000

Benefits

Target bonus
Restricted stock units
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits
PTO
Parental leave

About the Company

eBay is a global ecommerce leader changing the way the world shops and sells.
Our platform empowers millions of buyers and sellers in more than 190 markets around the world.
We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day.
We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
At eBay, we work to keep counterfeit items off our marketplace while helping buyers and sellers participate with confidence.
We want customers to trust what they buy, sellers to understand what is allowed, and brands to know that we take product authenticity seriously.

Equal Opportunity

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible.
View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.