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About the Role

The Product Integrations & Customer Success Manager will lead customer integration activities from sales to go-live, supporting strategic accounts and complex integrations by partnering with sales and account management teams. This role requires strong problem-solving and communication skills to deliver exceptional customer experiences, recommend integration solutions, and manage projects effectively in a fast-paced environment. The role also involves indirect people management, acting as a coach and mentor.

Responsibilities

Own the end-to-end customer onboarding experience, including gathering requirements, scoping, configuring systems, and running functional testing.
Create a positive customer service experience by understanding and meeting customer needs quickly and professionally.
Review business and customer processes to identify and recommend new integration solutions.
Partner with Sales and Account Management by providing product and technical expertise during the pre-sales and sales process.
Act as a conduit between internal and external stakeholders, managing expectations and competing demands.
Run online product demonstrations and customer training.
Develop and maintain expertise on internal systems and onboarding processes.
Collaborate with the product team to support new product features, enhancements, and launches.
Act as a coach or mentor to other team members.

Requirements

Experience in implementing API/SFTP B2B technology solutions, ideally in fintech or SaaS.
Strong influencing and stakeholder management skills.
Ability to build advocacy and drive others to achieve a set plan.
Enjoy interacting directly with customers and learning about their business.
Proven track record in handling multiple complex projects simultaneously.
Previous exposure to project management methodology.
Ability to solicit requirements, build a plan, and execute against it.
Savvy collaborator capable of bringing people together to achieve a goal.
Clear and effective communicator capable of working with multiple internal and external stakeholders.
Keen eye for detail and ability to get configuration right the first time.
Demonstrate ability to make positive impactful changes.
Flexibility to support international time zones for global customer implementations.
Ability to thrive on learning and change in a fast-paced environment.

Skills

Problem solving
Communication
Project management
Stakeholder management
API integration
SFTP integration
Salesforce
Postman
JIRA BOBJ
Fraud & Chargebacks
Payment solutions

Location

Toronto, Canada

Work Type

Full-time
Hybrid

Experience Level

Manager

Salary/Compensations

CAD 109,000 - 158,000

Benefits

Discretionary annual incentive program

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
We are building a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology, innovation, partnerships, and networks deliver a unique set of products and services.
We help people, businesses, and governments realize their greatest potential.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
We hire the most qualified candidate for the role.
In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.