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About the Role

Lead a goal-oriented support services department to create a productive, efficient, and rewarding team environment where people enjoy coming to work and collaborating to achieve departmental goals.

Responsibilities

• Provide leadership that supports a team environment fostering morale, passion, quality, and respect.
• Maintain and improve customer satisfaction.
• Lead and manage team member recruiting, training, development, and assignments.
• Perform daily inspections and assessments, and coach and counsel team members.
• Collaborate with department, facility, and company leadership to achieve goals.
• Execute, maintain, and monitor quality control systems and budgets.
• Deliver excellent service and provide service recovery.
• Manage invoicing, vendor relationships, planning, supplies, status reporting, and contract administration.
• Proactively identify issues and threats, coordinate with leadership to support service, and communicate with the customer.
• Prepare for and manage irregular operations and emergency situations.

Requirements

• 5+ years of customer service management experience in an operation of equivalent size and scope.
• High school diploma/GED required; bachelor’s degree preferred.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Computer skills including word processing, spreadsheets, email, and ordering platforms.
• Willingness to relocate for promotion opportunities.
• Experience working in an airport/aviation industry is a plus.
• Proficiency in languages other than English, especially Spanish, is a plus.
• Veterans and candidates with military experience are encouraged to apply.

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization.
• Communication: Effective written, spoken, and non-verbal communication, and presentation skills.
• Customer Service: Service-oriented mentality with a focus on exceeding expectations.
• Professionalism: Maintain a positive and professional demeanor.
• Decision Making: Ability to quickly make sound decisions and judgments.
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs.
• Team Player: Willingness to collaborate and provide support where needed.
• Business Ethics: Demonstrate integrity, respect, and discretion.
• Organization: Attention to detail and ability to manage tasks in a fast-paced environment.

Location

• Delta Airlines BDL - AVN

Education Level

• High school diploma/GED
• Bachelor's degree preferred

Salary/Compensations

• 105,000.00 USD Annual

Benefits

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training

About the Company

• HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service.
• Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.
• We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey.
• We support and encourage growth from within.
• Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.

Equal Opportunity

• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.