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About the Role

The Campus Support Coordinator is a key point of contact on the Ontario Tech Campus, responsible for delivering member services, carrying out engagement activities, and liaising with partners and stakeholders. This position will deliver high-quality service and support across multiple channels, ensuring resolution of all incoming inquiries, adherence to service protocols, and a positive member experience.

Responsibilities

• Respond to member non-claim inquiries via walk-in, phone, email/case, and chat; resolve issues within SLA.
• Educate members on insurance, wellness, preferred providers, and other programs offered.
• Educate members on enrolment, registration, and claims processes.
• Support members with insurance or wellness related access or claim processes.
• Execute administrative functions, utilizing ticketing system and owning follow-through.
• Document interactions accurately in CRM systems.
• Escalate complex issues to the Account Manager or appropriate department, utilizing ticketing system and owning follow-through.
• Participate in training and calibration sessions to maintain service quality.
• Contribute feedback on process improvements and member pain points.
• Plan and participate in events to promote awareness and engagement with benefit programs.
• Respond to inquiries related to claims status and coverage.
• Utilize appropriate technologies, including contact centre solution, customer relationship management, and internal teams communications tools, office applications, project tools, and ticketing systems.

Requirements

• Minimum 1 year of administrative, customer service, member services, or related experience.
• Excellent organizational skills with the ability to succeed in a fast-paced environment.
• Customer service-focused with a commitment to delivering a positive member experience.
• Excellent communication and active listening skills.
• A solution and results-oriented individual who demonstrates strong problem-solving skills.
• Strong attention to detail with the ability to accurately document information and complete administrative tasks.
• The ability to manage priorities, meet deadlines, and provide deliverables in a timely manner.

Skills

• Contact centre solution
• Customer relationship management
• Internal teams communications tools
• Office applications
• Project tools
• Ticketing systems

Location

• Oshawa, ON

Work Type

• Onsite
• Full-time

Salary/Compensations

• $48,000 - $55,000 annually

About the Company

• People Corporation is a national provider of benefits, retirement, wealth, wellness, and human resource solutions.
• Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians.
• We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.

Equal Opportunity

• We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported.
• We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
• If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.