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About the Role

The Senior Project Manager - Spend Optimization Services (SOS) leads complex, high-visibility customer engagements and strategic internal initiatives, ensuring projects are delivered within scope, schedule, and quality expectations while aligning with customer objectives and SHI standards. This role serves as a trusted delivery leader for cross-functional teams and senior stakeholders, contributing to Project Management Office (PMO) maturity through mentoring, governance strengthening, and continuous improvement.

Responsibilities

Lead complex, high-visibility customer engagements and strategic internal initiatives from initiation through closure.
Establish project strategy, delivery approach, governance structure, milestones, dependencies, communication plans, and success criteria.
Lead and influence cross-functional teams across multiple workstreams, ensuring accountability and timely resolution of risks and issues.
Operate independently to identify delivery challenges, recommend solutions, and escalate matters.
Build and maintain trusted relationships with senior internal stakeholders and executive-level customer contacts.
Deliver executive-level communications regarding project status, progress, and risks.
Facilitate project kickoff sessions, governance meetings, and steering committee discussions.
Serve as the primary delivery owner and escalation point for assigned engagements.
Assess overall project health, including scope, schedule, quality, risks, and stakeholder engagement.
Lead corrective action planning and project recovery efforts for at-risk engagements.
Promote consistent application of PMO methodologies, project management disciplines, and reporting standards.
Mentor Project Managers, Project Coordinators, and project team members.
Contribute to onboarding, lessons learned, PMO maturity initiatives, and continuous improvement efforts.

Requirements

Ability to lead complex, high-visibility customer engagements from initiation through closure.
Strong project governance capabilities, including planning, scheduling, reporting, RAID management, escalation management, and decision tracking.
Ability to manage multiple complex projects, workstreams, stakeholders, dependencies, and competing priorities simultaneously.
Strong leadership and influence skills across cross-functional teams and diverse stakeholder groups.
Advanced communication, facilitation, and executive presentation skills.
Strong analytical, organizational, problem-solving, and decision-making abilities.
Ability to assess project health and proactively identify risks, issues, and opportunities for improvement.
Experience working with Agile, Scrum, Waterfall, and hybrid project delivery methodologies.
Proficiency with Microsoft Project or similar project management platforms.
Proficiency with Microsoft 365 tools and collaboration platforms.
Familiarity with software licensing, IT Asset Management (ITAM), Software Asset Management (SAM), IT infrastructure, and professional services delivery.
Ability to mentor and coach Project Managers, Project Coordinators, and project team members.
Ability to drive process improvement, project recovery efforts, delivery governance enhancements, and PMO maturity initiatives.
Advanced proficiency with Microsoft Project, Visio, SharePoint, Excel, PowerPoint, and Microsoft 365 collaboration tools.
Advanced understanding of IT lifecycle management, including licensing, purchasing, deployment, optimization, renewals, and vendor management considerations.
Bachelor's degree or equivalent professional experience preferred.
Minimum of 8 years of IT project management experience.
Minimum of 8 years of experience in project management within professional services, consulting, IT Asset Management (ITAM), Software Asset Management (SAM), software licensing, IT service delivery, or related environments preferred.
3–5 years of experience within SAM, ITAM, consulting, professional services, or related service delivery environments.
Demonstrated success leading enterprise-scale or high-visibility customer engagements.
Experience working directly with senior stakeholders and executive-level customer leaders.
Willingness and ability to travel domestically and internationally up to 30–50%.

Skills

Collaboration and Influence
Strategic Orientation
Execution Discipline
Communication Excellence
Adaptability and Resilience
Accountability and Ownership
Microsoft Project
Microsoft 365
IT Asset Management (ITAM)
Software Asset Management (SAM)
Agile
Scrum
Waterfall
French language skills (preferred)

Location

Austin, TX
Somerset, NJ

Work Type

Frequent domestic and international travel required (30–50%)

Experience Level

Senior
Minimum of 8 years of IT project management experience
Minimum of 8 years of experience in project management within professional services, consulting, IT Asset Management (ITAM), Software Asset Management (SAM), software licensing, IT service delivery, or related environments
3–5 years of experience within SAM, ITAM, consulting, professional services, or related service delivery environments

Education Level

Bachelor's degree or equivalent professional experience preferred
Project Management Professional (PMP)
PRINCE2
Certified Associate in Project Management (CAPM)
PMI Agile Certified Practitioner (PMI-ACP)
Certified ScrumMaster (CSM)
Information Technology Infrastructure Library (ITIL)
Equivalent project management or service delivery certifications

Salary/Compensations

$125,000 - $165,000

Benefits

Medical
Vision
Dental
401K
Flexible spending

About the Company

Since 1989, SHI International Corp. has helped organizations change the world through technology.
We are a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach.
We are the largest minority- and woman-owned enterprise in the U.S.
We offer continuous professional growth and leadership opportunities.
We provide world-class facilities and the technology you need to thrive.

Equal Opportunity

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status