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About the Role

Toyota’s New York Region is seeking a highly motivated Toyota/Lexus trained MDT/Master/DS technician to serve as a Regional Field Technical Specialist. This role focuses on improving customer satisfaction, enhancing the ownership experience, and reducing buybacks through direct in-dealership support, quality improvement reports, and dealer technical training consultation.

Responsibilities

• Provide direct in-dealership technical support for Toyota vehicle repairs.
• Create Field Technical Reports to improve vehicle quality.
• Consult Dealers on technical training for their staff.
• Support local initiatives as part of a District team.
• Maximize customer retention and loyalty by ensuring Dealer execution of the 'Fix It Right the First Time' Protocol.
• Provide direct 'hands-on' support/assistance to dealers/technicians for diagnosing and resolving customer technical concerns.
• Provide Field Technical Reports to Product Quality Service Support (PQSS) for future product improvements.
• Assist District Parts and Service Managers on technical warranty issues.
• Consult Dealers on their technical training activity to ensure an adequate number of certified technicians.
• Support technician skills development through active management of Skill Level Guidelines.
• Provide TMNA Legal Department and Regional support for the National Center for Dispute Settlement administrators.
• Report concerns to the Field Technical Training Manager in a timely and accurate manner.

Requirements

• Bachelor’s degree in an Automotive or Technical discipline, a business degree, or extensive related work experience with an associated vocational education degree or certificate.
• Experience in collision and accident reconstruction analysis.
• All eight (8) certifications (A1-A8) plus L1 preferred and need to be maintained.
• Ability to travel up to 75-80% during the work week.
• Must relocate if needed and be in proximity of the Regional Office for meetings and office activities.
• Requires driving and overnight travel.
• A motor vehicle record that’s acceptable by company standards is required and needs to be maintained.
• Minimum of five years of recent Toyota/Lexus Dealership experience.
• ASE Master Certification (L1) preferred.
• Toyota/Lexus Master or Master Diagnostic Technician certification preferred.

Skills

• Automotive repair
• Technical support
• Field technical reporting
• Dealer consultation
• Technical training
• Collision analysis
• Accident reconstruction analysis
• Warranty issue resolution
• Technician skills development
• Dispute settlement support

Location

• New York Region

Work Type

• Full-time
• Hybrid
• Onsite

Experience Level

• Minimum of five years of recent Toyota/Lexus Dealership experience

Education Level

• Bachelor’s degree in an Automotive or Technical discipline, a business degree, or extensive related work experience with an associated vocational education degree or certificate.
• ASE Master Certification (L1) preferred.
• Toyota/Lexus Master or Master Diagnostic Technician certification preferred.

Salary/Compensations

• $110,100.00 - $178,900.00

Benefits

• Teamwork, flexibility, and respect in the work environment
• Professional growth and development programs
• Tuition reimbursement
• Vehicle purchase & lease programs
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match
• Annual retirement contribution from Toyota
• Paid holidays
• Paid time off
• Referral services (prenatal, adoption, child care, schools, etc.)
• Relocation assistance
• Medical, dental, and vision insurance
• Basic life insurance

About the Company

• Collaborative. Respectful. A place to dream and do.
• Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve.
• Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.
• Toyota has 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Equal Opportunity

• Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
• Talent acquisition contact: talent.acquisition@toyota.com for questions, application assistance, or special accommodations.