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About the Role
The Assistant Resident Manager reports to the Senior Property Manager and is responsible for the professional management, administration, and leasing of a Centurion apartment community. This role ensures the building is managed efficiently, within budget, and according to corporate standards.
Responsibilities
- Develop and foster positive relationships with co-workers and residents
- Resolve co-worker or resident concerns in a proactive and timely manner
- Handle resident inquiries, feedback, and complaints professionally
- Promote a strong sense of community
- Operate properties consistent with corporate standards and annual budgets
- Ensure adherence to all property policies and procedures
- Complete monthly fire system testing and annual fire drills
- Market, show, and rent apartments
- Collect applications, deposits, and rental payments
- Administer and complete minor maintenance and work order repairs
- Review apartments at turnover and prepare scopes of work for renovations
- Ensure vacant apartments are clean and rent-ready
- Maintain building inventories, logs, and required checks
- Schedule and complete preventative maintenance
- Maintain cleanliness of common areas and grounds
- Perform landscaping duties including lawn care and snow/ice removal
- Manage maintenance supply inventory and order as necessary
- Report building or apartment deficiencies to the Senior Property Manager
- Provide 24/7 emergency response for essential services
- Execute fire and life safety procedures during emergencies
Requirements
- Passion for excellence in customer service delivery
- Good written and oral communication skills
- Strong interpersonal skills
- Detail-oriented with problem-solving abilities using facts and common sense
- Strong follow-up skills to resolve difficult issues
- Ability to lift, push, and pull heavy objects including furniture and appliances
Skills
- Customer service
- Property management
- Leasing
- Building maintenance
- Conflict resolution
- Budget management
- Inventory management
Work Type
- Full-time
Benefits
- Competitive total rewards packages
- Comprehensive benefits plan including medical, dental, and vision care
- Vacation policy based on length of service
- Centurion Learning Academy
- Opportunities for growth
- Education reimbursement policy
- Mentoring program
- Employee referral program
- Discounted gym membership
- Company-wide internal communication platforms
- Employee volunteer opportunities
- Social gatherings
- Employee innovation program
- Corporate discount card
About the Company
- Leader in the investment and property management industries
- Established in 2003
- Owns over 22,000 multi-family apartment units and student housing beds
- Operates across 46 cities in Canada and the United States
- Mission to be a leading-edge, reputable, multi-disciplinary alternative asset manager
- Core values include Respect, Integrity, Simplicity, and Excellence
Equal Opportunity
- Centurion is an inclusive and equal opportunity employer
- Committed to providing accommodations throughout the recruitment process in accordance with AODA and the Ontario Human Rights Code