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About the Role

This service provides 24/7 support to people experiencing a mental health and/or addiction crisis in northwest Toronto. This program is part of a City of Toronto police reform initiative evaluating non-police-led responses to non-violent crises, aiming to reduce harm for marginalized individuals.

Responsibilities

• Provide clinical service delivery, program planning and evaluation, quality and human resource management.
• Offer strong, on-site clinical leadership to an interdisciplinary team.
• Deliver effective mobile support and follow-up to individuals experiencing a crisis.
• Support ongoing program operations to ensure high-quality service delivery.
• Promote client-centered, trauma- and violence-informed care with an emphasis on harm reduction, anti-discrimination, anti-oppression, and culturally safe care.
• Employ an open and collaborative approach with staff, clients, families, partners, and community stakeholders.
• Provide guidance and supervision to team members and administrative support.
• Participate in hiring, training, and performance management of program staff.
• Identify and implement quality improvement opportunities.
• Support consultation to internal and external stakeholders on all aspects of client services.
• Ensure services achieve excellence at both clinical and operational levels.

Requirements

• Minimum Undergraduate Degree in Social Work/Social or Health Sciences or equivalent.
• Membership, in good standing, in a regulatory college is preferred.
• Five (5) years of experience working in community mental health and addictions.
• Strong knowledge of crisis intervention and recovery principles.
• Two (2) years of clinical leadership experience.
• Demonstrated effectiveness in supporting teams to achieve desired clinical outcomes.
• Understanding and knowledge of working with persons with mental health and/or addictions issues.
• Understanding of the intersectionality of systemic barriers and social determinants of health.
• Strong knowledge and experience of systemic and structural factors that impact Black, Indigenous, racialized and 2SLGBTQ2+ communities, rooted in lived experience.
• Proven track record in working with, collaborating with, and providing crisis supports to equity-deserving communities.
• Knowledge and/or experience of community services in the northwest Toronto area.
• Solid understanding of empathic strain, secondary traumatic stress, and burnout.
• Demonstrated skills in supporting teams to mitigate empathic strain, secondary traumatic stress, and burnout.
• Ability to contribute to a positive learning culture and facilitate evidence-based quality care.
• Ability to coach, build, and work effectively with a diverse and interdisciplinary team.
• Skills in human resource management including recruitment and retention of staff.
• Excellent organizational, problem-solving, and consensus-building skills.
• Ability to handle multiple responsibilities and assign priorities.
• Strong interpersonal, communication, coaching, and team-building skills.
• Strong commitment to safety, best practice, and innovation in service delivery.
• Excellent proficiency in Microsoft Office.
• Valid Ontario Driver’s License, access to a vehicle, and insurance coverage.
• Ability to work evening and weekend shifts as required.
• Must adhere to COVID-19 policy and provide proof of vaccination.

Skills

• Crisis intervention
• Recovery principles
• Clinical leadership
• Team support
• Mental health and/or addictions
• Systemic barriers
• Social determinants of health
• Systemic and structural factors impacting equity-deserving communities
• Crisis supports
• Community services in northwest Toronto
• Empathic strain mitigation
• Secondary traumatic stress mitigation
• Burnout mitigation
• Positive learning culture
• Evidence-based quality care
• Coaching
• Team building
• Human resource management
• Recruitment
• Staff retention
• Organizational skills
• Problem-solving skills
• Consensus building
• Interpersonal skills
• Communication skills
• Microsoft Office proficiency

Location

• Toronto

Work Type

• Full time
• Permanent
• Rotating schedule (days, nights, weekends)
• On call

Experience Level

• 5 years of experience in community mental health and addictions
• 2 years of clinical leadership experience

Education Level

• Undergraduate Degree in Social Work/Social or Health Sciences or equivalent
• Membership in a regulatory college preferred

Salary/Compensations

• $68,975 - $75,581

Benefits

• Health Care of Ontario Pension Plan (HOOPP)
• Comprehensive Group Health Insurance (Health, Dental, Vision, Paramédical)
• Short-term and Long-term Disability programs
• Life insurance
• Work-life balance and flexibility
• Opportunities for learning and advancement
• Positive and fair workplace culture
• Wellness support

About the Company

• Canadian Mental Health Association (CMHA) is the most established and extensive community mental health organization in Canada, responding to pressing mental health and addictions priorities and pushing for nationwide system and policy change.
• CMHA Toronto was established in 1953 and provides services to over 10,000 clients per year across the City of Toronto.
• CMHA Toronto is committed to promoting a workplace culture of inclusion, openness, mutual respect, and a ‘no blame and accountable’ environment.
• Staff value flexibility in work schedules, work-life balance, training and development opportunities, and continuous learning.
• Staff appreciate the sense of family and personal support within the organization.

Equal Opportunity

• CMHA Toronto is committed to our workforce reflecting the diversity of the communities within which we work and is an equal opportunity employer.
• Encourages applications from individuals who identify as Black, Indigenous, racialized, LGBTQ2S+, and/or those with lived or living experience of mental health and addictions challenges.
• Requests that candidates advise prior to the interview if any accommodation is required.