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About the Role

We are seeking a product leader with an AI-first mindset to own the end-to-end client activation experience, focusing on the critical window between contract close and a client's first meaningful outcome. This high-visibility role is central to our Client Experience team, responsible for platform capabilities, AI-powered experiences, and shared services that accelerate client onboarding and value realization.

Responsibilities

Define the strategy, roadmap, and delivery cadence for AI Activation to drive client time-to-value and platform efficiency.
Own the product vision for AI-powered activation, including automated onboarding and intelligent setup recommendations.
Develop and maintain a roadmap balancing near-term wins with long-term platform scalability and AI investment.
Identify and prioritize opportunities to embed AI/ML in the activation journey for predictive guidance, anomaly detection, and personalized onboarding.
Own enterprise onboarding capabilities end-to-end, including roster ingestion, identity and access provisioning, and product setup.
Drive measurable reduction in activation time by eliminating friction in self-serve and assisted setup paths.
Partner with Go-to-Market and Customer Success to align product setup milestones with commercial success signals.
Guide the development of foundational, reusable activation services like SSO/third-party integrations and configuration APIs.
Own client data management across the RDC ecosystem, ensuring consistency and accuracy of account structures and entitlement data.
Collaborate with Engineering and Data Science to define system architectures and data models for complex account structures.
Define and own activation funnel metrics, including setup completion rates and time-to-activate.
Partner with Data Science to build predictive models for at-risk activations.
Use qualitative and quantitative signals to validate and refine the activation experience.
Serve as the primary product voice for AI Activation to Revenue, Engineering, Design, Data Science, and Go-to-Market stakeholders.
Translate complex technical strategies and AI capabilities into clear, business-outcome-driven narratives for executive audiences.
Collaborate with Engage and Grow & Renew teams to ensure a seamless handoff from activation to ongoing value delivery.

Requirements

Approximately 10 years in product management, with significant experience in B2B/SaaS, marketplace, or platform environments.
Experience owning onboarding, activation, or lifecycle products is a strong plus.
Strong technical background in platform and API products, shared services, data provisioning, identity/access systems, or developer-facing capabilities.
Experience shaping data models, entity hierarchies, and account structures for complex B2B clients.
Fluency with AI/ML concepts as they apply to product, including recommendation systems, predictive modeling, anomaly detection, and LLM-powered workflows.
Proven ability to define activation and onboarding funnels, instrument them correctly, identify failure modes, and drive measurable improvement.
Understanding of how professional partners set up, manage, and scale their business and how product can remove friction.
Ability to run sprint reviews with engineers and present roadmaps to CROs, ensuring clarity for both audiences.
Desire to work within a diverse team valuing empathy, intellectual curiosity, and collaboration.
Bachelor's Degree in a related field (such as computer science, business, etc.) or equivalent experience.

Skills

AI/ML concepts
Recommendation systems
Predictive modeling
Anomaly detection
LLM-powered workflows
Platform products
API products
Shared services
Data provisioning
Identity/access systems
Developer-facing capabilities
Data modeling
Entity hierarchies
Account structures
B2B client empathy
Strategic communication
Product leadership

Location

Remote
Onsite

Work Type

Full-time
Hybrid

Experience Level

Lead
10 years

Education Level

Bachelor's Degree

Benefits

Inclusive and Competitive medical, Rx, dental, and vision coverage
Family forming benefits
13 Paid Holidays
Flexible Time Off
8 hours of paid Volunteer Time off
Immediate eligibility into Company 401(k) plan with 3.5% company match
Tuition Reimbursement program for degreed and non-degreed programs
1:1 personalized Financial Planning Sessions
Student Debt Retirement Savings Match program
Free snacks and refreshments in each office location

About the Company

Realtor.com® is the No. 1 site trusted by real estate professionals, with over 25 years of experience in online real estate.
We connect buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home.
Our mission is to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.
We balance creativity and innovation on a foundation of in-person collaboration, with employees working three or more days in our offices.

Equal Opportunity

Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law.
Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.