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About the Role

Foundation Communities (FC) is seeking a Financial Case Manager to support residents at-risk for eviction by providing case management for those in financial crisis and processing applications for emergency rental and utility assistance.

Responsibilities

• Maintain a caseload of 12-15 resident households.
• Conduct intake assessments, identify client goals, develop service plans, connect clients to resources, provide advocacy, and monitor progress.
• Utilize motivational interviewing and trauma-informed strategies to support client engagement.
• Assist eligible clients in obtaining public benefits through Texas Health & Human Services.
• Recognize client safety concerns and connect clients to appropriate community resources.
• Review applications for emergency rental and utility assistance for 40-50 resident households per month.
• Communicate application decisions to residents and property staff.
• Submit approved applications through FC’s accounting department or Austin Energy’s Plus 1 program.
• Collaborate with cross-department staff to improve application workflows.
• Honor cultural and linguistic diversity of residents and aim to provide services in their preferred language.
• Ensure compliance with program and property requirements.
• Participate in team meetings across departments.
• Maintain timely and accurate documentation of case management meetings and applications.
• Stay appraised of available community resources and best practices in eviction prevention.

Requirements

• Excellent communication skills with diverse stakeholders.
• Excellent organizational skills and attention to detail.
• Demonstrated commitment to diversity, equity, and inclusion.
• Proficiency in Microsoft Office applications.
• Proven ability to work independently and as part of a multidisciplinary team.
• Bachelor’s Degree from an accredited college or university in social work, counseling, psychology, or related field with substantial knowledge of poverty, homelessness and mental health issues preferred, and may be substituted with relevant experience.
• A minimum of two (2) years of experience working in a professional setting providing trauma-responsive services to ethnically and socioeconomically diverse and/or unhoused populations required.
• Fluency in Spanish or other language (Arabic, Pashto) highly preferred.
• Access to reliable transportation required.

Skills

• Motivational interviewing
• Trauma-informed care
• Solution-focused strategies
• HIPAA guidelines
• Data security standards

Location

• Austin, TX

Work Type

• Full-time
• Hybrid

Experience Level

• 2+ years of experience

Education Level

• Bachelor's Degree

Salary/Compensations

• $25.44/hour

Benefits

• Employer-paid health benefits
• 401(k) investment opportunity
• Employee Assistance Program
• Paid vacation
• Paid holiday
• Paid sick time

About the Company

• Foundation Communities provides an excellent benefits package.
• Foundation Communities is requiring all employees to be fully vaccinated against COVID-19 unless they request and receive a reasonable accommodation.

Equal Opportunity

• Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.