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About the Role

Supervisors will assist the Guest Experiences team during Chase Center events, providing a safe and guest-friendly environment. This role involves leading and assisting team members, responding to calls, coordinating breaks, and training staff. It's an opportunity to contribute to a growing sports and entertainment organization.

Responsibilities

• Lead and assist team members on event days to ensure service standards are consistently met
• Brief team members on venue policies, event procedures, and guest service goals prior to start of shift
• Respond to calls during events and make informed decisions regarding arena and guest experience relations policies
• Assign and coordinate breaks for all Guest Experiences team members
• Assist with inventory, event day preparation, administrative duties, and day-to-day tasks
• Train and teach team members on guest experience related information
• Monitor guest flow and identify any maintenance or safety concerns immediately to ensure a safe environment
• Ensure all guest feedback, medical incidents, or facility issues are recorded with accurate detail for management review
• Perform other duties as assigned

Requirements

• Ability to remain professional in a high-pressure environment, including during emergencies
• Ability to build positive relationships with clients and peers at all levels within the organization
• Ability to balance multiple projects at once in a fast-paced work environment
• Ability to work evenings, weekends, and holidays
• Reliable form of transportation
• Ability to lift/carry/push/pull up to 30 lbs.
• Maintain availability for at least 60% of all year-round events held at Chase Center
• Serve as a representative for the Golden State Warriors, Golden State Valkyries, or Thrive City at off-site activations as assigned

Skills

• Strong leadership skills
• Desire to work on a team
• Excellent written and verbal communication skills
• Customer service skills
• Resolution skills
• Strong organizational skills
• High attention to detail

Location

• San Francisco, CA

Work Type

• Part-time
• Onsite

Salary/Compensations

• $27.58 Per Hour

About the Company

• The Golden State Warriors are a growing sports and entertainment organization.
• Visit www.warriors.com/employment to learn more about who we are and what we value.
• Refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Golden State is an equal opportunity employer.
• We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.