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About the Role

Schedule new and follow-up patient appointments, complete patient registration, and perform clerical duties related to maintaining patient medical records in accordance with established policies and procedures.

Responsibilities

• Schedule and reschedule appointments for patients, adhering to all insurance rules and limitations.
• Collaborate with physicians and staff to ensure quality patient care and services.
• Ensure compliance with clinic standards for quality patient care.
• Record new patient demographics and update existing accounts in Athena.
• Answer inbound calls from scheduling queues and redirect as needed.
• Create EMR entries for cancelled appointments.
• Cancel patient appointments as directed.
• Complete all scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails and make follow-up attempts to patients.
• Confirm appointments as needed.
• Perform audits on physician schedules to correct discrepancies.
• Process and complete online appointment scheduling.

Requirements

• High School diploma required.
• Previous experience in a medical office setting.
• Proficient computer skills including Outlook, general Microsoft Office functionality, copy & paste, and ability to move between applications.
• Knowledge of medical and insurance terminology.
• Attention to detail.
• Ability to effectively communicate both orally and written.
• Ability to work in a fast-paced environment.
• Must have adequate visual acuity to read and interpret written material.
• Must have full range of body motion including manual and finger dexterity and eye-hand coordination.
• Continuously handle multiple tasks simultaneously and work as part of a team.

Skills

• Computer proficiency
• Microsoft Office
• Outlook
• Medical terminology
• Insurance terminology
• Attention to detail
• Oral communication
• Written communication
• Teamwork

Location

• Austin, TX

Work Type

• Full-Time

Experience Level

• Previous experience in a medical office setting

Education Level

• High School diploma

Salary/Compensations

• $16.00 - $21.00 Hourly

Benefits

• Medical Insurance with VIP Health Advocate Service
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA)
• Dental Coverage
• Vision Coverage
• 7-8 Paid Holidays each year
• 12 PTO Days to start, with increases based on tenure (up to 22 days)
• 401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)
• Life Insurance
• Short & Long-Term Disability
• Additional Supplemental Plans
• Mileage Reimbursement + Travel Time (for eligible positions)
• Colleague Recognition Program
• Well-being support: Employee Assistance Program

About the Company

• Texas Orthopedics has been a trusted name in Central Texas musculoskeletal care since 1986, offering orthopedic, rheumatologic, and physical therapy services.
• Texas Orthopedics is a division of OrthoLoneStar, the largest independent orthopedic practice in Texas.
• We prioritize a culture that encourages collaboration, professional growth, work–life balance, and a team-driven environment.
• We work together to ensure our clinics operate with the highest standards of efficiency, innovation, and comfort.