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About the Role

The Manager, Golden will provide clear accountability and leadership for the usage of Golden in our hotels and resorts globally, working in collaboration with various teams to develop and manage the Golden UI, product roadmap, and ensure successful adoption of functionality.

Responsibilities

• Conduct monthly calls with properties to communicate new developments, upcoming features, and receive feedback on current UI
• Work collaboratively with the IT team to prioritize features
• Manage and maintain a backlog of features that are prioritized accordingly
• Generate leading ideas for future development
• Design new features and conceptualize their impact on guest and employee experience
• Facilitate meetings and workshops to gather requirements, validate assumptions, and ensure alignment
• Work closely with cross-functional teams to ensure a shared understanding of requirements and facilitate delivery of high-quality software solutions
• Assist with the onboarding of new properties to ensure successful implementation and utilization of Guest Recognition tools
• Provide support to technical and property teams during the implementation phase, addressing questions and resolving issues
• Collaborate with other Product Owners to develop products that work in tandem and synchronize releases

Requirements

• 3-5 years of experience in a fast-paced environment
• Reservations, Guest Recognition and Operations experience required
• 1-2 years’ experience utilizing reservations and operations software (PMS, ORS, Golden, Key, Golden EXP)
• 2-3 years as assistant department head or 1-2 years as department head
• Strong understanding of on-property guest recognition
• Strong understanding of training and program deployment
• Solid innovator with proven track record of implementing new ideas

Skills

• Strong innovative skills
• Familiarity with Teams, Jira, Microsoft Word and Excel, ORS, PMS
• Experience with Salesforce and Informatica (preferred)
• Ability to communicate effectively at all levels
• Self-starter, ability to manage competing priorities with minimal supervision
• Proactive and takes initiative
• Intuitive with all troubleshooting
• Strong administrator with excellent planning and organizational skills

Location

• Toronto, Ontario

Work Type

• Hybrid
• 12 Month Contract

Experience Level

• 3-5 years
• 2-3 years as assistant department head or 1-2 years as department head

Education Level

• Bachelors Degree in Hospitality - Preferred

Salary/Compensations

• $90,000 – $105,000 CAD

Benefits

• Additional rewards as part of the total compensation package

About the Company

• Four Seasons is a global, luxury hotel management company managing over 130 hotels and resorts and 50 private residences in 47 countries.
• Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.
• Four Seasons is powered by people and our culture enables everything we do.

Equal Opportunity

• Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.