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About the Role

Responsible for the oversight, leadership, and achievement of sales floor goals for Goodwill of Central and Northern Arizona (GCNA). Directs daily operations, leads the team, and drives business growth by building, leading, and retaining motivated, high-performing teams.

Responsibilities

• Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production.
• Makes decisions on matters relating to day-to-day retail operations.
• Conducts new goods inventory and ensures proper reporting.
• Reconciles and balances all daily paperwork.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution.
• Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Transfers to different stores at any given time due to business needs.
• Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
• Provides regular mentoring and training to develop skills of Retail Sales Associates.
• Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety.
• May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes.
• Processes complex sales transactions, including customer returns.
• Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Provides regular mentoring, training, and coaching to develop skills of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Requirements

• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.

Skills

• Proficient in Microsoft Office Suite

Location

• 9000 W Northern Ave Peoria Arizona, 85305

Work Type

• Full-time

Experience Level

• One-year work experience in Retail Management, preferred
• One-year customer service experience required

Education Level

• High School Diploma, GED, or equivalent work experience

Salary/Compensations

• $18.00 Hourly

Benefits

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays

About the Company

• Empowering Individuals, Strengthening Families, and Building Stronger Communities.
• Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families.
• Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation.
• Everything we accomplish as a team is centered around these core values.
• Together, we create an inclusive and welcoming environment for each other.
• With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged.
• Join our team and gain opportunities for job growth at Goodwill and beyond.

Equal Opportunity

• Goodwill of Central and Northern Arizona is an equal opportunity employer.
• Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
• Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.
• Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.