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About the Role

iHeartMedia is the number one audio company in America, reaching 90% of Americans monthly. We are seeking individuals passionate about audio and dedicated to building a diverse, inclusive, and authentic workplace.

Responsibilities

• Document customer interactions and resolve technical issues by researching solutions, identifying root causes, and guiding customers through corrective actions.
• Collaborate with colleagues across Support, Development, Product, and Infrastructure teams to troubleshoot software, hardware, network, and system issues.
• Create detailed technical documentation and defect reports that enable developers to deliver fixes and product enhancements.
• Partner with customers to optimize software performance by diagnosing challenges, recommending best practices, and implementing effective solutions.
• Work alongside a team of more than 100 professionals to provide timely, accurate support across a wide range of topics, from music scheduling and broadcast automation to SQL Server administration, GPIO integration, and advanced scheduling workflows.
• Host customer onboarding training sessions and workshops for users of varying technical skill levels, promoting product features, adoption, and operational success.
• Continuously expand technical expertise and industry knowledge through professional development, training opportunities, and hands-on experience with emerging technologies and broadcasting solutions.

Requirements

• Experience as a Program Director or Music Director in a Radio or TV Programming environment.
• Expertise in GSelector, Selector, and other music scheduling programs.
• Passion for creating expertly curated music logs across all formats.
• Knowledge of Zetta or NexGen is a plus.
• Empathetic to users and able to put yourself in their shoes.
• Technically adept and able to quickly learn new products, tools, and technologies.
• Strong prioritization skills and understanding of live radio and television pressures.
• Motivated, goal-oriented, flexible, and able to work both independently and collaboratively while meeting deadlines.
• Inquisitive mindset and strong attention to detail.
• Well-developed troubleshooting and investigative skills.
• Ability to simplify and deconstruct customer-reported issues into their component parts and evaluate them systematically.
• Professional fluency in Spanish is required.
• Ability to communicate effectively in both Spanish and English is essential.
• This role may require evening coverage (Eastern Time), as well as limited weekend and holiday support based on business needs.

Skills

• Microsoft 365 applications (Outlook, Teams, Excel, Word)
• Remote collaboration tools
• Network infrastructure concepts (LAN/WAN connectivity, TCP/IP, DNS, VPNs, firewall fundamentals)
• Microsoft Windows operating systems
• SQL Server
• Troubleshooting techniques
• Supporting, administering, or troubleshooting software applications in client/server, cloud, or hybrid environments
• Radio and/or television broadcast industry experience
• Understanding of live operational workflows and time-sensitive environments
• Analytical and problem-solving skills
• Interpersonal skills
• Verbal and written communication skills
• Ability to explain complex technical concepts to diverse audiences
• Ability to manage multiple priorities
• Adaptability to changing business needs
• Attention to detail
• Experience using ticketing, customer support, or incident management systems is a plus.
• Bilingual Spanish and English communication skills
• Respect, professionalism, and inclusivity
• Collaboration and knowledge sharing
• Process improvement identification

Location

• VIRTUAL, NY

Work Type

• Regular
• Full time

Experience Level

• Experience as a Program Director or Music Director in a Radio or TV Programming environment
• Experience supporting, administering, or troubleshooting software applications in client/server, cloud, or hybrid environments
• Radio and/or television broadcast industry experience

Salary/Compensations

• $30.77 - $38.46

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

About the Company

• The audio revolution is here – and iHeart is leading it!
• iHeartMedia, the number one audio company in America, reaches 90% of Americans every month.
• We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined.
• iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers.
• We create and produce some of the most popular and well-known branded live music events in America.
• iHeartRadio is the #1 streaming radio digital service in America.
• Our social media footprint is 7 times larger than the next largest audio service.
• We have the only complete audio ad technology stack in the industry for all forms of audio.
• Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity.
• Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.
• Only one company in America has the #1 position in everything audio: iHeartMedia!

Equal Opportunity

• The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
• Our organization participates in E-Verify.