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About the Role

The Shelter Staffing and Scheduling Coordinator is responsible for coordinating staff schedules across YWCA Toronto’s four shelter programs to ensure consistent staffing coverage, continuity of services, and safe, effective shelter operations. The role supports the timely deployment of staff across sites in response to operational needs, absences, and service demands, while balancing program requirements, collective agreement provisions, and staff availability.

Responsibilities

Develop, monitor, and update staff schedules across all four shelter programs in a timely manner, ensuring accuracy, clarity, and alignment with operational needs and collective agreement requirements.
Coordinate staff deployment across sites, including Community Care, Shelter Support Worker and Child and Youth Relief staff between shelters as required to address operational needs, absences, and service pressures.
Manage short-notice schedule changes due to sick calls, leaves, emergencies, or unplanned vacancies, ensuring timely communication and coverage.
Collaborate with program managers to plan and coordinate staff vacations, leaves, and absences, ensuring timely coverage and minimal disruption to shelter operations.
Apply working knowledge of the Collective Agreement, scheduling provisions, and organizational policies when assigning shifts and managing coverage.
Track hours, rotations, and staffing patterns to support compliance with employment standards and collective agreement requirements.
Flag scheduling issues, trends, or risks to program managers and support problem-solving and planning.

Requirements

General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Business Administration) (Cases for Equivalency will be considered).
1-3 years experience working in a diverse, direct service setting for participants that range from youth to seniors who have experienced impacts of poverty, violence/trauma, mental health/substance use or concurrent disorders and other sources of marginalization or oppression.
Experience in staff scheduling, workforce coordination, or operations support in a 24/7 or multi-site environment.
Strong organizational skills and ability to manage multiple schedules, priorities, and competing demands.
Knowledge of unionized environments and collective agreements an asset.
Strong communication skills with the ability to coordinate across teams and respond effectively to changing operational needs.
Proficiency with scheduling tools, spreadsheets, and workforce management systems.
Ability to work collaboratively with managers and staff across multiple sites.
Excellent oral and written communication skills.
A vulnerable sector police reference check is required by the successful candidate prior to hiring.

Skills

Scheduling tools
Spreadsheets
Workforce management systems
Organizational skills
Communication skills
Collaboration

Location

Toronto, Ontario

Work Type

Full-Time
Contract

Experience Level

1-3 years

Education Level

Undergraduate degree

Salary/Compensations

$30.15 per hour

Benefits

Nutritious and culturally diverse food
Access to health care
Crisis intervention
Supportive counselling
Individualized service planning
Clinical and recreational programming
Opportunities to engage in advocacy

About the Company

YWCA Toronto offers four shelter programs that provide emergency, transitional, and housing-focused supports to women, gender-diverse people, youth, and families experiencing homelessness and its varying intersections.
Our shelters operate 24/7 and are grounded in feminist principles, trauma-informed and strengths-based care, harm reduction, anti-oppressive practice, transparency, and a spirit of inclusion.
YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.
We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Equal Opportunity

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code.
We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.
YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation.