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About the Role
Embark on a rewarding career journey with us today as an Assistant General Manager! Step into the dynamic role of Assistant General Manager (AGM) and become a driving force within our service center's vibrant management team. As an AGM, you'll embrace a broader responsibility for ensuring consistent sales success and delivering unforgettable guest experiences every day.
Responsibilities
- Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus.
- Coach and execute excellent customer service while creating an exceptional guest experience.
- Set a positive example as a leader while building team engagement and efficiency.
- Focus on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.
- Ensure quality control measures and processes are followed consistently.
- Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives.
- Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.
- Provide clear and detailed direction to the team consistently.
- Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE).
- Provide guidance and mentoring to the automotive technicians and CSA's.
- Perform opening and closing duties when the General Manager (GM) is off.
- Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and the business need.
- Lead daily team huddles and store meetings, setting the direction for achieving the business goals.
- Manage inventory and product orders that meet the business need.
- Adhere to and hold others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with their questions and needs, in-person, electronically, or via the telephone.
Requirements
- One to three years of retail management experience; Professional automotive experience is not required.
- Must have exceptional oral and written communication skills.
- Is a proven leader that possesses the ability to inspire and motivate diverse groups of people.
- Has sound business sense and a comprehensive understanding of the retail industry.
- Can analyze, comprehend, and recommend financial objectives that help increase sales and service results.
- Demonstrate a positive, helpful attitude as well as professional conduct and appearance always.
- Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
- Has a "Guest First" mindset.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Able to stand on feet on hard surfaces like concrete or metal.
- Expect to work in an environment with frequently experienced hot and cold temperatures, loud noises, and exhaust fumes.
- Able to lift and move work-related items up to 50 pounds.
- Perform all other duties as assigned or needed.
- Must be at least 18 years of age.
Skills
- Sales
- Customer Service
- Leadership
- Team Engagement
- Coaching
- Mentoring
- Quality Control
- Inventory Management
- Cash Handling
- Budgeting
- Financial Performance Analysis
- Sales Forecasting
- Expense Control
- Communication
- Business Acumen
- Problem Solving
Location
- 11426 FM 620 North Austin, TX 78726
Work Type
- Employee
- Full time
Experience Level
- 1-3 years retail management experience
Salary/Compensations
- $18.25 - $20.00
Benefits
- 401K plan w/ company match
- Biweekly Bonus Incentives
- Career advancement opportunities
- DailyPay
- Tools provided
- Employee Discount
- Employee Referral Bonuses
- Fleet Referral Bonuses
- Medical/dental/vision insurance benefits
- PerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.
- PTO after 180 days
- Spot bonuses through our internal rewards program
- Uniforms paid for and laundered
Equal Opportunity
- We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
- At TCC, we know that diversity makes us stronger.
- We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
- We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.