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About the Role

This position is responsible for the coordination of all daily schedule activities of Clinical Services, including staff scheduling, equipment availability, and customer communication to ensure smooth operations and regulatory compliance.

Responsibilities

• Coordinate daily schedule activities of Clinical Services.
• Coordinate clinical services staff schedules for daily and emergency cases, ensuring staff and managers are updated.
• Prepare work schedules for Clinical Services mobile staff for management approval.
• Collaborate with Logistics to ensure equipment and supplies are available for all procedures.
• Intake customer information for new patients, capture pertinent details, and convey to the appropriate manager.
• Confirm scheduled cases to hospital customers within a 24-hour timeframe.
• Support Managers in aligning daily activities with NYBC, FDA, AABB, and FACT regulations.
• Ensure accuracy and compliance with NYBC SOPs and Procedures, making corrections and reporting deviations.
• Manage documentation from CAS and PAT staff for timely submittal and participate in daily reconciliation and review.
• Provide coverage for billing, data entry, and other administrative tasks.
• Prepare reports on quality indicators, machine quality control, staff performance, and quarterly reports.
• Promote excellent Customer Service.
• Coordinate web appointments for Dendreon, NMDP, and Research Cases.
• Attend educational workshops and vendor and industry training.
• Prepare credential packets.
• Create, file, and enter charts into the chart tracking system.
• Reconcile and manage employee time using TC-1.
• Maintain Vacation and Sick Time Grid for employees.
• Make recommendations to improve organizational processes.
• Perform any related duties as assigned.

Requirements

• High School diploma required.
• Three to five years of medical or health care related experience required.
• Knowledge of basic medical terminology and understanding of diseases treated by CAS and procedures for PAT.
• Knowledge of hospital practices, policies, procedures, and guidelines.
• Knowledge of a variety of Microsoft Office Suite (Word, Excel, PowerPoint).
• Knowledge of databases (e.g., File Maker Pro).
• Strong attention to detail in all work processes.
• Ability to work independently with minimal supervision.
• High level of interpersonal skills to handle a variety of complex issues and situations.
• Demonstrated poise, tact, and diplomacy in dealing with staff up to executive leadership.
• Ability to communicate clearly, both in writing and verbally.
• Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous, and friendly manner.
• Ability to demonstrate sensitivity to and respect for diverse populations.
• Ability to work in a strong team environment.
• Ability to plan and organize job tasks or resources efficiently.
• Ability to be responsive and available to management to address issues and concerns.
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Ability to use logic and reasoning to identify and analyze strengths and weaknesses of alternative solutions.
• Ability to identify complex problems in a timely manner, decipher information to develop and evaluate options, and implement solutions.
• Any combination of education, training, and experience that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.

Skills

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Databases (e.g., File Maker Pro)
• Attention to detail
• Independent work
• Interpersonal skills
• Poise, tact, and diplomacy
• Clear written and verbal communication
• Customer interaction
• Teamwork
• Planning and organization
• Responsiveness
• Time management in a fast-paced environment
• Problem-solving
• Logic and reasoning

Location

• New York City
• Westchester County
• Outside of New York City or Westchester County

Work Type

• Full-time

Experience Level

• Three to five years

Education Level

• High School diploma
• Associate degree preferred

Salary/Compensations

• $31.00 p/hr for New York City or Westchester County
• Commensurate with skills, job-related knowledge, and experience for outside of New York City or Westchester County

About the Company

• Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS and healthcare partners.
• NYBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually.
• NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations.
• NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases.
• NYBC serves as a vital community lifeline dedicated to helping patients and advancing global public health.
• Visit nybc.org to learn more.
• Connect with us on Facebook, X, Instagram, and LinkedIn.