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About the Role
Adyen is seeking an experienced and motivated leader to manage a team of Implementation Engineers in North America, driving customer success and efficient integrations for strategic clients. This role involves supporting complex projects in online and in-person payments, marketplaces, card issuing, and financial services.
Responsibilities
- Lead a team of implementation engineers to deliver excellent customer experiences and efficient customer go-lives with scalable integrations.
- Act as a technical sparring partner and escalation point for implementation managers, guiding them through complex projects.
- Foster an inspiring and collaborative team environment with open communication and feedback.
- Scale the team while preserving Adyen's culture and values.
- Champion change and lead new initiatives.
- Drive continuous improvement in processes by leveraging insights and ideas.
- Collaborate cross-functionally to develop the global Implementation Management organization.
- Define and execute strategic initiatives to advance the function's OKRs.
Requirements
- Minimum of 2 years of experience building and managing teams of implementation managers, technical consultants, or solution engineers, including coaching, goal setting, and training.
- Experience with integration projects in a large global company within professional services, finance, retail, or general technology.
- Proven track record of driving global process change and establishing tools and procedures for operational success.
- Understanding of global organization dynamics and ability to build effective relationships with international teams.
- Clear understanding of global commerce challenges and client success dependencies across regions.
Skills
- Team leadership
- Customer experience management
- Integration project management
- Technical problem-solving
- Process improvement
- Cross-functional collaboration
- Strategic initiative execution
- Coaching
- Goal setting
- Training
- Global commerce understanding
Location
- New York
Work Type
- Office-first
- Full-time
Experience Level
- Managerial experience (at least 2 years)
Salary/Compensations
- $184,000-$276,000
About the Company
- Adyen provides a single solution for payments, data, and financial products, serving major clients like Meta, Uber, H&M, and Microsoft.
- Adyen is a financial technology platform focused on enabling customer ambitions through innovation and ethical solutions.
- The company fosters an environment of opportunity, support, and ownership for its employees, encouraging them to tackle unique technical challenges at scale.
Equal Opportunity
- Adyen is an equal opportunity employer.
- We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
- All information will be kept confidential according to EEO guidelines.