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About the Role
As a Senior Email Deliverability Consultant, you will provide reporting, best practices, and recommendations to customers to improve their email programs and maximize their use of Braze. You will collaborate with Customer Success, Technical Support, Sales, and Growth Teams to develop and refine strategies that benefit both customers and internal teams.
Responsibilities
- Provide fundamental deliverability support to customers and internal teams.
- Manage and prioritize incoming tickets for deliverability troubleshooting and strategy.
- Service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement.
- Conduct in-depth investigations, reviews, and audits into email sending practices.
- Assist customers with blocklists, spam traps, and ISP issues.
- Help customers produce schedules for IP warming and monitor their progress.
- Monitor individual customer email metrics and improve their sending reputation.
- Provide in-depth analysis of performance quality measurements to ensure continuous customer program improvement.
- Offer long-term, strategic deliverability planning for high-touch, high-visibility brands sending from the Braze email infrastructure.
- Take an active role in strategic projects to mature processes, products, thought leadership, or customer education.
Requirements
- Proficiency in deliverability concepts and customer management skills.
- Three to four years of experience providing deliverability-specific services at an ESP, agency, or large brand.
- Well-versed in industry best practices.
- Proven success in identifying and remediating deliverability issues.
- Ability to present deliverability findings in a meaningful, consumable format to customers.
- Polished and articulate ambassador for the team and company.
Skills
- Email deliverability
- Customer management
- Troubleshooting
- Strategy development
- Reporting
- Best practices
- IP warming
- ISP relations
- Blocklist management
- Spam trap analysis
Location
- United States
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $99,000 - $103,500/year (base)
- $110,000 - $145,000/year (OTE)
Benefits
- Equity grants of restricted stock (RSUs)
- Competitive compensation
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Fertility benefits
- Equal paid parental leave
- Professional development support
- Yearly learning stipend
- Curated in-office employee experience
- Opportunities to give back to the community
- Annual company-wide Volunteer Week
- Donation matching
- Employee Resource Groups
About the Company
- Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.
- Braze helps brands deliver great customer experiences that drive value for consumers and businesses.
- Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint for smarter, faster, and more meaningful customer engagement.
- Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
- The company has been consistently recognized as a Leader in marketing technology by industry analysts.
- Named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
- Named a 2026 Best Places to Work by Built In.
- Named a 2025 America’s Greenest Companies by Newsweek.
- Named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
- Proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
- Headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
Equal Opportunity
- Braze strives to create equitable growth and opportunities inside and outside the organization.
- Committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
- Encourages candidates to apply even if they don't meet 100% of the criteria.