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About the Role

This role is responsible for remote and onsite enrichment of our operations teams across the North American market, supporting company-initiated goals around KPIs/site contributions, training initiatives, mentoring, hiring activities, and overall employee experience. This role will report directly to the Vice President, NAM Operations.

Responsibilities

• Lead project management for business-as-usual projects and new site launches.
• Interact with local operation teams to ensure performance standards are maintained and new programs/systems are implemented.
• Collaborate with NAM Leadership to create, plan, and execute on-site contests focused on performance KPIs.
• Support initiatives to centralize, review, and refresh current training materials.
• Partner with Training to establish curricula for digital/virtual training programs.
• Assist with establishing curricula for Site management training and mentoring programs.
• Assist with on-site training for new site launches.
• Coordinate remote or on-site live training and workshops.
• Partner with local site and area management teams to develop hiring goals.
• Participate in hiring events and screening for new team members.
• Partner with P&C to move candidates through the onboarding process.
• Temporarily step into an Area Manager role during extended leave of absence or open positions.
• Provide operational support to Vice President(s), Operations.

Requirements

• High school diploma or general education degree (GED).
• 2-4 years coaching, teaching/training, or equivalent combination of education and experience.
• Demonstrated leadership skills with the ability to support teams, develop culture, demonstrate coaching, and ongoing performance management.
• Ability and drive to assist in a 'hands-on' role, with demonstrated ability to meet sales targets and KPIs in a busy retail environment.
• Ability to work collaboratively with cross-functional teams.
• Ability to demonstrate excellent written and verbal communication skills.
• Tech Savvy with an ability to translate tech-related items into working training materials.
• Ability to support operations 7 days a week, including weekends, evenings, and holidays.
• Ability to travel up to 25% as needed.

Skills

• Coaching
• Teaching/Training
• Leadership
• Performance Management
• Sales Targets
• KPIs
• Cross-functional Collaboration
• Written Communication
• Verbal Communication
• Tech Savvy

Location

• Remote
• North America

Work Type

• Full Time
• Remote
• Onsite (for travel)

Experience Level

• 2-4 years

Education Level

• High School Diploma or GED

Salary/Compensations

• Competitive salary, negotiable

Benefits

• Medical
• Dental
• Vision
• 401k
• Paid Time Off/Sick Time

About the Company

• Magic Memories delights and amazes guests by capturing, creating, and sharing memories worldwide.
• For over 20 years, the company has offered professionals great opportunities that encourage growth and advancement.

Equal Opportunity

• Magic Memories is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran’s status, or any other factor that is a prohibited consideration under applicable law.