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About the Role

Manage ongoing client relationships for Indeed Flex, acting as a liaison between divisions and contracted clients. Provide account management for key clients, offering strategic advisory services to improve recruitment processes, productivity, and performance.

Responsibilities

• Manage a portfolio of client accounts, serving as the primary point of contact and trusted advisor to drive customer satisfaction, retention, and long-term growth.
• Own the success of a portfolio of client accounts, ensuring contractual service levels and key performance indicators (KPIs) are consistently achieved while delivering an exceptional customer experience.
• Serve as the primary strategic partner for clients, providing consultative guidance on workforce planning, platform utilization, reporting, operational performance, and best practices.
• Build and strengthen executive and operational stakeholder relationships by leading regular business reviews, facilitating performance discussions, and aligning on strategic priorities and action plans.
• Analyze customer operations, workforce trends, and performance data to identify opportunities for optimization, present actionable recommendations, and drive continuous improvement initiatives.
• Champion customer adoption of the Indeed Flex platform, ensuring clients fully leverage available features, follow best practices, and realize maximum value from the partnership.
• Partner cross-functionally with Operations, Recruiting, Marketing, Product, Support, and other internal teams to coordinate customer initiatives, resolve challenges, and ensure seamless execution of customer commitments.
• Drive recruitment and fulfillment strategies by collaborating with internal teams to ensure hiring plans are aligned with customer demand, staffing objectives, and business goals.
• Act as the central point of coordination during escalations, proactively removing roadblocks, driving accountability across internal teams, and communicating progress until issues are fully resolved.
• Monitor account health, workforce performance, and customer satisfaction metrics, proactively identifying risks and implementing solutions to improve retention, engagement, and operational outcomes.
• Support customer needs outside of standard business hours when business-critical situations arise, ensuring continuity of service and a high level of responsiveness.
• Identify opportunities to expand existing customer partnerships, collaborating with Sales and leadership to introduce new workforce solutions, support additional business lines, and drive sustainable account growth.
• Develop and execute strategic account plans that align customer objectives with Indeed Flex's solutions, driving long-term retention, expansion, and measurable business value.
• Continuously identify opportunities to improve internal processes and customer workflows, leveraging technology, automation, and AI tools to increase efficiency, enhance service delivery, and scale customer success operations.

Requirements

• 1+ year of experience in Account Management, Customer Success, Client Services, or a similar customer-facing role, preferably within staffing, recruitment, workforce solutions, SaaS, HR technology, or RPO.
• Demonstrated track record of achieving or exceeding customer retention, growth, renewal, or satisfaction goals through proactive account management and relationship building.
• Proficiency using Salesforce or a comparable CRM platform to manage customer relationships, maintain accurate account records, track activities, and report on account health and opportunities.
• Proven ability to influence and coordinate cross-functional teams without direct authority, driving accountability, managing follow-through, and ensuring customer commitments are delivered on time.
• Experience leveraging technology, automation, and AI-powered tools to improve productivity, streamline workflows, enhance decision-making, and elevate the customer experience.
• Experience managing a portfolio of customer accounts and developing long-term strategic relationships that drive retention, expansion, and customer success.
• Exceptional written and verbal communication skills, with the ability to build credibility and collaborate effectively with customers and stakeholders ranging from frontline users to senior leadership.
• Strong technical aptitude, with a demonstrated ability to quickly learn and effectively utilize new software, systems, and emerging technologies in a fast-paced, technology-driven environment.
• Excellent analytical and problem-solving skills, with experience interpreting data, identifying trends, conducting root cause analysis, and developing practical solutions to improve customer outcomes.
• Exceptional organizational and project management skills, with the ability to successfully manage multiple customer accounts, competing priorities, and changing deadlines while maintaining a high level of accuracy and responsiveness.
• Self-motivated and action-oriented, with a strong sense of ownership, the ability to work independently with minimal supervision, and a bias toward driving initiatives through to completion.
• Comfortable using data and customer insights to prioritize work, identify opportunities for growth, and make informed business recommendations.

Skills

• Account Management
• Customer Success
• Client Services
• Salesforce CRM
• Cross-functional team coordination
• Technology adoption
• Automation
• AI tools
• Strategic relationship building
• Communication skills
• Technical aptitude
• Analytical skills
• Problem-solving
• Organizational skills
• Project management
• Data analysis
• Customer insights

Location

• In-office

Work Type

• In-office
• Hybrid

Experience Level

• 1+ year of experience

Salary/Compensations

• $60,000 to $80,000 annually
• Commission: $20,000 annually (uncapped)

Benefits

• Medical
• Dental
• Vision
• 401K
• Access to Company & Employee Benefits
• 25 days PTO (prorated)
• Birthday Off
• 8 Paid Holidays
• Duvet days (½ day off every quarter)
• Volunteer days

About the Company

• Indeed Flex is a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click.
• We operate with the agility and energy of a high-growth scale-up, backed by the stability and resources of Indeed.
• We are modernizing the world of temporary work, providing our community of 'Flexers' with total control, choice, and ownership over how they work.
• Our platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
• We are building a more flexible, efficient, and empowered labor market for everyone.

Equal Opportunity

• We’re an equal opportunity employer.
• All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.