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About the Role

Habitat Learn is seeking an organized Service Delivery Coordinator to join our Operations team. This role involves communicating with Note-takers and Captioners to schedule and plan each semester, ensuring students receive reliable and consistent service. The coordinator will match service providers with classes, subject matter expertise, and manage last-minute cancellations.

Responsibilities

• Coordinate and assign note-taking and captioning shifts for live lectures, corporate webinars, and events from September to May.
• Log upcoming captioning sessions into the booking system and assign them to the appropriate Captioners and Note takers.
• Communicate with recruitment to ensure 100% coverage by recruiting or activating backup service providers.
• Handle last-minute call-outs, technical difficulties, or schedule shifts with urgency and composure.
• Ensure specialized subjects are paired with Note-takers and/or Captioners who have the appropriate background.
• Act as the primary point of contact for the team regarding availability, scheduling policies, and updates.

Requirements

• Experience in scheduling, dispatching, workforce management, or administrative coordination.
• Proven tech-fluency and the ability to quickly learn proprietary software and booking platforms.
• Experience managing or coordinating a remote, freelance, or contract-based workforce is highly preferred.

Skills

• Organization
• Spreadsheet proficiency
• Calendar management
• Excellent written communication skills
• Ability to deliver schedule changes firmly yet empathetically
• Detail-oriented
• Calm and logical under pressure
• Ability to handle unexpected schedule shifts

Location

• Greater Toronto Area
• Ontario

Work Type

• Contract/Casual
• Fixed term (August to May)
• Varying hours
• Remote

Experience Level

• Not specified

Education Level

• Post-secondary education in Human Resources, Business Administration, or a related field.

Salary/Compensations

• $23-$26/hour

Benefits

• Flexible remote work environment
• A supportive, tech-forward team culture
• Be a direct part of a mission-driven company that breaks down accessibility barriers and helps students succeed globally.

About the Company

• Habitat Learn is an education technology company focused on making learning accessible for every student.
• Habitat Learn helps people capture what matters by providing high-quality, real-time note-taking, and captioning services for university/college lectures, corporate meetings, and major events.
• We bridge the gap between spoken word and accessible text.

Equal Opportunity

• Habitat Learn is an equal opportunity employer.
• We welcome applications from all qualified candidates, including people with disabilities.
• Accommodations are available upon request throughout the recruitment process.