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About the Role
Fin.ai is seeking a Senior Partner Manager for EMEA to own partner relationships, drive revenue through channel partners, and build the company's partner ecosystem in the region. This role involves designing and executing go-to-market strategies, managing partner programs, and collaborating with sales and marketing teams to expand Fin.ai's reach in the AI customer support market.
Responsibilities
- Take ownership of Fin's partner portfolio across a defined set of priority EMEA markets, spanning systems integrators, cloud resellers, and local consulting partners
- Design and run joint go-to-market motions with regional consulting firms and CX implementation partners
- Connect partner-sourced activity directly into the regional sales team's pipeline through account mapping, warm introductions, and active deal support
- Bring together cloud reseller and consulting partners teams around shared enterprise opportunities, orchestrating joint plays where it makes sense
- Build durable, senior-level relationships with partner leadership, positioning yourself as a de facto member of their go-to-market org
- Own the reporting on partner-influenced and partner-sourced pipeline, and represent program results to internal leadership and the broader EMEA team
- Jump in on partner-led implementations when needed to protect delivery quality and keep partners bought in
- Vet inbound partnership requests and go hunting for new relationships that open doors for Fin in your markets
- Partner with Fin's global and EMEA teams to localize programs for your region and feed regional learnings back into the broader partner strategy
Requirements
- 8+ years in partnerships, channel, or alliances roles within enterprise SaaS, cloud, or CX/customer support software
- Hands-on experience managing cloud resell & consulting partnerships
- A track record of building programs from zero, with real outcomes to show for it
- Strong pipeline-generation instincts
- Commercial fluency
- A natural collaborator with direct sales teams
- Range across levels — equally credible in a room with a partner CRO and coordinating day-to-day logistics with a partner marketing manager
- Comfort operating in fast-moving, high-growth environments where the playbook is still being written
- Familiarity with the EMEA market landscape
- Operational rigor
- Genuine curiosity about AI and a willingness to use AI tools to work smarter
Skills
- Partnerships
- Channel management
- Alliances
- Enterprise SaaS
- Cloud software
- CX/customer support software
- Go-to-market strategy
- Pipeline generation
- Commercial fluency
- Collaboration
- Operational rigor
- AI tools
Location
- EMEA
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
Benefits
- Competitive salary and equity in a fast-growing start-up
- Lunch served every weekday
- Variety of snack foods and a fully stocked kitchen
- Regular compensation reviews
- Unlimited access to Claude Code and best-in-class AI tools
- Pension scheme & match up to 4%
- Life assurance
- Comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave
- 6 weeks paternity leave
- Cycle-to-Work Scheme
- Secure bike storage
- MacBooks provided (or Windows when needed)
About the Company
- Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
- Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
- Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
- Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
- Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
- Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
Equal Opportunity
- Fin values diversity and is committed to a policy of Equal Employment Opportunity.
- Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.