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About the Role

BLADE is seeking a dynamic and service-oriented Flier Experience Associate to join the team. In this guest-facing role, you will be the face of the brand, delivering exceptional hospitality and seamless service throughout every step of the flier journey, creating a premium, personalized travel experience.

Responsibilities

• Act as an ambassador of the brand by providing guests with reservation updates, pertinent information, BLADE amenities, and ground transport recommendations.
• Confirm passenger lists, flight status, and other information using electronic tablets to ensure efficient check-in.
• Offer and serve refreshments to passengers before and after flights.
• Manage inventory orders and ensure the station is stocked with necessary materials.
• Record guest preferences in passenger profiles for follow-up by appropriate departments.
• Escort guests to their aircraft or ground transportation and assist with luggage.
• Adapt to the nuances of working at different BLADE stations.
• Respond promptly and tactfully to guest requests or complaints.
• Record irregularities and discrepancies on the departmental Slack channel and report to team leaders.
• Maintain discretion by keeping all flier, guest, and company data confidential.
• Organize and maintain the front desk/counter, ensuring materials and supplies are readily available.
• Familiarize yourself with all BLADE services and departments to address, assist, and upsell to guests.
• Prioritize safety and report all incidents immediately to senior management.
• Arrange ground transportation for passengers and ensure vehicles are staged for arrival.

Requirements

• Two years of experience in a customer service role.
• Must be over 18 years old.
• Must be able to commute to Hudson Yards via mass transit or have own transportation.
• Ability to work a flexible schedule from 5/11/26 to 9/11/26, including on-call rotations, Saturdays & Sundays, early mornings, evenings, and holidays.
• Possesses great communication skills, with the ability to present and speak with confidence and attention to detail.
• Ability to perform with grace under pressure.
• Ability to be sensitive to cultural nuances.
• The majority of the work takes place outdoors on the airport ramp or cargo areas, exposed to various weather conditions.
• Regularly required to stoop, kneel, bend, and crouch.
• Must be able to stand for extended periods of time.
• Must be able to lift up to 50lbs as required.

Skills

• Customer service
• Communication skills
• Attention to detail
• Adaptability
• Discretion
• Upselling

Location

• Hudson Yards

Work Type

• Temporary
• Full-time
• Onsite

Experience Level

• Entry Level

Salary/Compensations

• $25-$35/hour

Benefits

• Eligible for overtime as per state guidelines.

About the Company

• BLADE is a rapidly growing global air mobility platform utilizing a technology-powered, asset light model with unrivaled brand recognition.
• Blade is focused on efforts to assist the aviation industry in order to accelerate its transition from conventional aircrafts to quieter, cleaner eVTOL (Electric Vertical Take-off and Landing) Aircrafts, expand new air mobility routes, grow our network of captive passenger infrastructure, and continue to develop our consumer-to-cockpit technology stacks.

Equal Opportunity

• BLADE is an equal opportunity employer.