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About the Role

Own the customer journey after the sale. As Ribbon’s Customer Success Manager, you’ll help HR and Talent teams successfully launch, adopt, and grow with Ribbon. This is a hands-on role for someone who loves building relationships, solving problems, and helping customers get real value from software.

Responsibilities

• Own the full post-sale customer journey, from onboarding and launch through adoption, renewal, and expansion.
• Help customers successfully implement Ribbon by understanding their hiring goals, workflows, team structure, and success metrics.
• Drive product adoption through training, best practices, regular check-ins, and clear plans that help customers get measurable value.
• Monitor account health, usage, feedback, and customer sentiment to proactively identify risks, resolve issues, and uncover growth opportunities.
• Partner closely with Sales, Product, and internal teams to support renewals, share customer insights, and improve the overall customer experience.

Requirements

• Has 3+ years of B2B SaaS customer success, account management, implementation, or similar customer-facing experience.
• Builds strong, trusted relationships with customers and understands how to support both executives and day-to-day users.
• Communicates clearly, follows through consistently, and can turn customer needs or problems into clear next steps.
• Is highly organized and able to manage multiple accounts, projects, timelines, risks, and follow-ups without dropping the ball.
• Is proactive, commercially minded, and motivated to drive renewals, expansion, retention, and long-term customer value.

Work Type

• Hybrid

Experience Level

• 3+ years

Salary/Compensations

• Competitive salary + meaningful equity

Benefits

• Health & wellness stipend
• Annual international offsite
• Team lunches & meetups in Toronto

About the Company

• We’re on a mission to let every employer find the right people 10× faster. Our always-on, voice-AI interviewer screens candidates in minutes, surfaces the best fits automatically, and frees recruiters to spend time where it counts. From SMBs to Fortune 500s, Ribbon slashes time-to-hire and levels up candidate quality with no extra headcount required.