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About the Role

Join Capgemini to empower your career, be supported by a global community, and reimagine what's possible. Help leading organizations unlock technology's value and build a more sustainable, inclusive world.

Responsibilities

• Provide world-class user support to employees, resolving issues promptly with high customer satisfaction.
• Manage ongoing issues and coordinate multiple technical and business teams using strong organizational and communication skills.
• Perform system health checks, monitoring, and alerting, taking necessary actions.
• Lead investigations and analysis of application operational failures to resolution, driving root cause identification.
• Analyze system monitoring dashboards (Dynatrace), logging systems (ELK), and other tools to identify potential issues, conflicts, and risks.
• Ensure the production and maintenance of high-quality support documents and processes.
• Write SQL queries and generate reports.
• Establish working relationships with IT partners and platforms to build influence with business partners.

Requirements

• Experience with Pega platform and Pega-based applications.
• Experience with AI-powered, application support-focused solutions.
• Experience with architecture/process workflow analysis and design.
• Deadline-driven and results-oriented, capable of meeting high-quality standards while managing multiple tasks and deadlines.
• Excellent interpersonal and communication skills (verbal and written).
• Basic knowledge and troubleshooting of SQL, Unix, Job Scheduling etc.
• Experience with monitoring tools and creating dashboards on ELK stack, Dynatrace, and PagerDuty.
• Flexibility to participate in a rotational on-call support model.

Skills

• Pega platform
• Pega-based applications
• AI-powered solutions
• Application support
• Architecture analysis
• Process workflow analysis
• Process workflow design
• SQL
• Unix
• Job Scheduling
• ELK stack
• Dynatrace
• PagerDuty
• System monitoring
• Dashboard creation
• Interpersonal skills
• Communication skills

Location

• Posted location

Work Type

• Rotational on-call support

Salary/Compensations

• 79,000 to 102,000

Benefits

• Paid time off based on employee grade (Vacation: 12-25 days, Company paid holidays, Personal Days, Sick Leave)
• Medical, dental, and vision coverage
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs

About the Company

• Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
• It is a responsible and diverse group of 340,000 team members in more than 50 countries.
• With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
• It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Equal Opportunity

• Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace.
• Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.
• We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment.
• All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.