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About the Role

Help accelerate the future of AI adoption within a leading insurance organization. Contribute to enterprise technology initiatives by supporting user engagement, pilot programs, adoption analytics, and continuous improvement while working alongside business and technology experts on meaningful projects.

Responsibilities

• Lead adoption and change initiatives related to AI, SaaS, and enterprise technology solutions.
• Partner with product teams, developers, architects, business stakeholders, and end users to drive adoption and engagement.
• Coordinate and support pilot groups, user onboarding activities, workshops, and training sessions.
• Develop feedback mechanisms, including surveys, user sessions, questions, and adoption follow-ups.
• Define, track, and report on adoption KPIs, usage metrics, success indicators, and user engagement trends.
• Build and maintain dashboards, reports, and adoption analytics to identify where adoption is increasing or slowing down.
• Analyze usage patterns and identify blockers, gaps, and opportunities to improve adoption outcomes.
• Support the development of new reporting mechanisms and measurement approaches for AI solutions.
• Work effectively in a fast-paced, evolving environment where processes, dashboards, and feedback loops may still need to be established.
• Execute deliverables independently without relying on a large support team.

Requirements

• Experience in change management, digital adoption, product adoption, digital transformation, product operations, product management, or consulting.
• Experience supporting enterprise technology, AI, SaaS, software adoption, or digital transformation initiatives.
• Strong stakeholder engagement and communication skills.
• Ability to work with both business stakeholders and technical audiences such as developers, architects, and product teams.
• Strong analytical mindset with the ability to interpret adoption metrics and usage data.
• Comfortable operating independently, managing multiple priorities, and solving ambiguous problems.
• Hands-on execution style with willingness to create, analyze, organize, document, and follow through directly.
• Experience in management consulting, marketing consulting, product consulting, or digital transformation consulting.
• Product Management, Product Owner, Product Operations, or Product Adoption experience.
• Experience supporting AI-powered products, enterprise tooling, or technical software adoption programs.
• Experience building or analyzing adoption metrics, KPIs, dashboards, or reporting frameworks.
• Exposure to developer tools, technical workflows, software delivery environments, or agentic AI solutions.
• Change management certification such as Prosci / ADKAR is an asset, but not mandatory if the candidate has strong hands-on adoption and consulting experience.

Skills

• Stakeholder engagement and communications
• Change management and adoption
• AI / SaaS adoption
• Product adoption strategy
• Adoption metrics and reporting
• Digital transformation
• Data analysis
• Python
• R
• Java
• GitHub Copilot
• Power BI
• Statistical analysis
• Dashboard development
• Data visualization
• JSON / data extraction exposure
• Enterprise AI solutions

Location

• Toronto
• Remote

Work Type

• Full-time
• Contract
• Hybrid

Experience Level

• Consultant

Salary/Compensations

• $60-68 per hour (Salaried)
• $75-83 per hour (Incorporated Business Rate)

About the Company

• Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach.
• As part of the screening process, some applications may be reviewed using artificial intelligence tools.
• Only candidates who meet the hiring criteria will be contacted.