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About the Role

Accountable for translating the Insurance Experience vision and strategic direction into actionable plans, prioritized initiatives and measurable outcomes. This role serves as a strategic partner to the AVP, leading strategic planning, growth opportunity assessment, portfolio budgeting and governance, and experience performance across Insurance Solutions.

Responsibilities

• Partner with the AVP, Insurance Experience to translate strategic priorities into actionable roadmaps, initiatives and business outcomes that drive a best-in-class advisor and customer experience
• Lead strategic analyses of growth opportunities, including direct-to-customer, emerging market opportunities and strategic partnerships
• Monitor industry trends, competitive developments, customer expectations and market dynamics to identify opportunities for innovation and growth
• Lead the annual planning and prioritization process, partnering with tech and delivery teams to assess costs and feasibility, and recommending investment, sequencing and backlog decisions
• Manage the Insurance Solutions initiative budget, ensuring the effective allocation of resources and investments
• Develop compelling executive-level presentations, strategic recommendations and business cases to support decision-making
• Lead, coach and develop a high-performing team while fostering a culture of accountability, collaboration, and continuous improvement
• Partner closely with Insurance Solutions, Technology and Operations to drive alignment through planning and execution of initiatives
• Champion advisor and customer-centric thinking across all strategic initiatives and business decision

Requirements

• 10+ years of progressive leadership experience in strategy, business management, customer experience, insurance, financial services or a related field
• Demonstrated experience developing strategic plans and translating strategy into execution through roadmaps, initiatives, and measurable business outcomes
• Strong strategic thinking and structured problem-solving capabilities, with the ability to navigate ambiguity and solve complex business challenges
• Experience evaluating growth opportunities, developing business cases, conducting market assessments and supporting investment decisions
• Strong financial acumen with experience managing budgets, developing business cases, forecasting and investment prioritization
• Strong leadership capabilities with a demonstrated track record of building, coaching and developing high-performing teams

Location

• Toronto
• London
• Winnipeg

Work Type

• Permanent
• Full Time
• Hybrid

Experience Level

• 10+ years of progressive leadership experience

Salary/Compensations

• $114,200 - $164,200 annually

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

About the Company

• We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
• Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
• We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.
• Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

Equal Opportunity

• We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.