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About the Role

As a Nike Retail Supervisor, you’re the face of NIKE, guiding customers and working with your team to focus on customer service in a high-volume, fast-paced environment. You will be part of creating iconic moments for customers and impacting their experiences daily.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs
• Bringing your positive attitude and passion to your teammates and customers every day
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
• Showing up for your teammates by attending store events

Requirements

• Must be at least 18
• 1 year of retail or consumer service experience preferred
• Flexibility to work nights, weekends and holidays based on store needs
• Use customer service authentically to ensure customers feel seen and understood in our stores
• Ability to learn and train on the latest products and technologies
• Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.

Skills

• Customer service
• Product knowledge
• Teamwork
• Communication

Location

• In-store

Work Type

• Full-time
• Part-time

Experience Level

• 1 year of retail or consumer service experience preferred

Benefits

• Discounts for you and your family from Nike, Converse and Jordan up to 50% off
• Accrued Paid Time Off and Holiday Pay
• 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the day you're hired (for employees working 20+ hours/week)
• Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment (for employees working 20+ hours/week)
• The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)
• Access to support through Optum Employee Assistance Program at no cost for you and your family
• Tuition Reimbursement up to $5,250 per calendar year for full-time Retail Associates

About the Company

• NIKE, Inc. is committed to employing a diverse workforce.

Equal Opportunity

• Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
• For more information, please refer to Equal Employment Opportunity is The Law