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About the Role

As a trusted Client Solutions Architect, you will help clients and prospective customers understand the full breadth, technical, and business details of Smile's solutions through the development of custom Proof of Concepts (PoC), presentations, demonstrations, architectural diagrams/documentation, and customer-specific requirements. You will also support the development and response of RFPs/RFIs by detailing the adoption and migration of a customer’s existing systems and data to the Smile platform, assisting in shaping and delivering on the Health Data Fabric (HDF) vision anchored in Smile Digital Health’s FHIR platform.

Responsibilities

Act as a trusted technical advisor to prospects and assess existing customers by determining and analyzing complex technical product functionality gaps.
Collaborate with various internal teams to develop solutions that meet customer expectations.
Develop strong relationships with strategic clients and maintain up-to-date knowledge of their business objectives, vision, and goals.
Determine client roadmap alignment with the Smile product roadmap.
Proactively lead the customer on their buy journey by understanding and anticipating their needs and pain points.
Offer impactful, persuasive solutioning.
Provide scoping and sandbox environment support.
Substantiate business and technical solutions offered to existing and prospective clients.
Collaborate with cross-functional teams to develop and demonstrate ROI based on technical product capabilities.
Create high-level IT architecture specifications and design documents.
Troubleshoot and resolve issues with design.
Identify solutions for existing challenges or obstacles and anticipate potential future challenges.
Support the design and migration of data to Smile’s platform.
Support and contribute to strategic customer proposals by preparing and delivering technical presentations.
Provide ongoing technical consultation.
Participate in the development of product demos and POCs to highlight compelling Smile capabilities.
Collaborate closely with the Sales team to develop and implement effective account management strategies.
Provide subject matter expertise on a customer’s current and prospective technical needs.
Act as a technical liaison between customers, service engineering teams, product teams, and support.
Bring the voice of the customer to the Smile products.
Rapidly develop and maintain a deep knowledge of Smile’s products, FHIR, market trends, customer environment, and competitive landscape.
Collaborate cross-functionally to continuously improve product, sales, and marketing from a technical perspective.

Requirements

7-10+ years of experience leading business development, technical sales, and/or customer consulting.
Experience contributing to the system design or architecture (architecture, design patterns, reliability, and scaling) of new and current systems.
Experience in healthcare, technology, or a similar industry is preferred.
Professional software development experience is highly preferred.
Significant hands-on experience in implementation and customer consulting.
Experience building complex technology-based systems that have been successfully delivered to customers at scale.
Ability to take a project from scoping requirements through the launch of the project.
Excellent communication skills with the ability to explain complex technical software product features, technical designs, product strategy, and intended solutions.
Demonstrate ability to present and influence all levels of an organization up to and including C-level/Executive level.
Previous experience leading and/or senior-level contributions to strategic RFP response development.
Knowledge of professional software development practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
Experience providing support to new hires and colleagues to improve their skills and help elevate the effectiveness of the overall team and company.
Knowledge of at least one major CSP and deployment patterns including CI/CD, container, orchestration, IaaS scripting and architecting.
Knowledge and/or experience in modern programming tools and development patterns such as microservices architecture, scalable enterprise, etc.
Experience with health technologies (i.e. HL7 FHIR) is preferred but not required.

Skills

FHIR
Health Data Fabric (HDF)
Proof of Concepts (PoC)
Presentations
Demonstrations
Architectural Diagrams/Documentation
Customer-Specific Requirements
RFPs
RFIs
Technical Advisor
Product Functionality Gaps Analysis
Solution Development
Client Relationship Management
Roadmap Alignment
Scoping
Sandbox Environment Support
Business and Technical Solution Substantiation
ROI Demonstration
IT Architecture Specification
Design Documents
Data Migration
Technical Presentations
Product Demos
Account Management Strategies
Subject Matter Expertise
Technical Liaison
Product Knowledge
Market Trends Analysis
Competitive Landscape Analysis
CI/CD
Containerization
Orchestration
IaaS Scripting
Microservices Architecture
Scalable Enterprise Architecture

Location

Remote

Work Type

Remote Work Environment

Experience Level

7-10+ years of experience

Salary/Compensations

$140,000 - $160,000 a year

Benefits

Remote Work Environment
Flexible Time Away From Work Policy including PTO, Personal and Sick Days
Competitive Salary and Health/Medical Benefits
RRSP/TFSA/401K Employee Contribution
Life and Disability
Employee Assistance Program
FHIR Study Program and Skillsoft Learning
Super HAPI Fun Club

About the Company

Smile Digital Health supports the mandate for #BetterGlobalHealth through its innovative health data platform and data management solutions, used in over 20 countries.
The company was #19 on Deloitte's Technology Fast 50 Ranking for 2024.
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with its leading FHIR-based data liberation platform.
The Smile platform enables people and organizations to better manage healthcare data, generating and liberating structured healthcare data for effective delivery across care teams and health systems.
Smile's core values include respect, inclusion, embracing differences, and celebrating shared values.
The company fosters a sense of belonging and empowers employees to bring their authentic selves to work.
Smile is dedicated to fostering a workplace that values diversity, equity, and inclusion.

Equal Opportunity

We welcome and encourage candidates of all backgrounds to apply.
Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.