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About the Role

The Application Support Developer is responsible for troubleshooting support tickets, maintaining and developing software and tools for implementation projects, and handling bug fixes and enhancements. This role involves working with cloud infrastructure, Helm charts, Azure pipelines, Java source code, and configuration files, while collaborating closely with clients and internal teams. The position includes an on-call rotation for Tier 2 issue support.

Responsibilities

Provide advanced technical support by partnering with Tier 1 and Tier 2 Service Desk teams to diagnose, troubleshoot, and resolve complex customer incidents.
Participate in major incident response and root cause analysis.
Analyze business, product, and customer requirements to design scalable, maintainable, high-performing, and interoperable technical solutions.
Ensure solutions align with architectural standards and best practices.
Collaborate cross-functionally with Product, Engineering, Support, and other stakeholders to design, develop, test, implement, and support enhancements and defect fixes.
Lead technical decision-making by evaluating emerging technologies.
Recommend improvements to tools, frameworks, coding standards, and software development practices.
Drive continuous improvement initiatives.
Break down technical work and provide guidance on implementation approaches.
Serve as the primary technical escalation point for project issues, delivery status, and complex production challenges.
Maintain and enhance development frameworks, technical documentation, and operational procedures.
Ensure delivered solutions meet security, privacy, quality, performance, and architectural standards.
Comply with organizational policies and industry best practices.
Coach and mentor junior developers and co-op students through code reviews, technical guidance, and career development.
Participate in an on-call production support rotation and provide after-hours support for critical production incidents.
Ensure timely resolution of critical incidents and minimize customer impact.
Demonstrate strong analytical and problem-solving skills.
Identify root causes, evaluate alternatives, and implement effective technical solutions.

Requirements

Successful completion of coding camp/ diploma / undergraduate degree and/or equivalent experience.
3+ years of experience with Software Development in Java.
Experience with developing software applications.
Experience with unit and functional test practices.
Experience in end-to-end feature development.
Experience building complex systems.
Experience in HL7 (V2, FHIR) is highly preferred.
Experience with Hibernate, Spring, REST web services, Git is an asset.
Experience working in a support/troubleshooting role is an asset.

Skills

Java
Software Development
HL7 (V2, FHIR)
Hibernate
Spring
REST web services
Git
Cloud infrastructure
Helm charts
Azure pipelines

Location

Ontario

Work Type

Remote Work Environment

Experience Level

3+ years of experience with Software Development in Java

Education Level

Coding camp/ diploma / undergraduate degree or equivalent experience

Salary/Compensations

$85,000 - $100,000 a year

Benefits

Remote Work Environment
Flexible Time Away From Work Policy including PTO, Personal and Sick Days
Competitive Salary and Health/Medical Benefits
RRSP/TFSA/401K Employee Contribution
Life and Disability
Employee Assistance Program
FHIR Study Program and Skillsoft Learning
Super HAPI Fun Club

About the Company

Smile Digital Health supports the mandate for #BetterGlobalHealth through its innovative health data platform and data management solutions used in over 20 countries.
The company was #19 on Deloitte's Technology Fast 50 Ranking for 2024.
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with its leading FHIR-based data liberation platform.
The Smile platform enables better management of healthcare data, generating and liberating structured healthcare data for effective delivery across care teams and health systems.
Smile's core values include respect, inclusion, embracing differences, and celebrating shared values.
The company fosters a sense of belonging and empowers employees to bring their authentic selves to work.
Smile is dedicated to fostering a workplace that values diversity, equity, and inclusion.

Equal Opportunity

We welcome and encourage candidates of all backgrounds to apply.
Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.