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About the Role

Independently manages international air and ocean import shipments from origin through final delivery, serving as a primary operational contact for customers and partners. Ensures shipment visibility, operational accuracy, compliance, and service excellence through sound judgment and proactive problem-solving.

Responsibilities

• Serve as the primary operational contact for customers and partners, providing proactive shipment updates and issue resolution.
• Maintain shipment visibility and communicate delays, exceptions, and delivery milestones in a timely manner.
• Identify transportation solutions that balance customer requirements, service expectations, and cost efficiency.
• Support customer satisfaction through responsive service and proactive management of shipment risks.
• Coordinate international air and ocean import shipments from booking through final delivery.
• Manage shipment documentation, customs clearance coordination, dispatching, and delivery scheduling.
• Maintain accurate shipment records, milestones, and operational data within CargoWise and related systems.
• Ensure compliance with customer SOPs, operational procedures, and service standards while supporting continuous improvement initiatives.
• Investigate and resolve shipment delays, documentation discrepancies, billing issues, and service failures.
• Implement corrective actions to minimize operational disruptions, storage, demurrage, detention, and additional costs.
• Analyze transportation challenges and develop practical solutions to meet customer and operational requirements.
• Escalate high-risk or customer-sensitive situations appropriately while maintaining accountability for resolution.
• Partner with customers, overseas offices, Customs Brokerage, Domestic Operations, carriers, warehouses, and other stakeholders to support shipment execution.
• Communicate operational updates, delivery requirements, and service exceptions clearly and professionally.
• Support cross-functional initiatives that improve service, efficiency, and operational consistency.
• Assist with onboarding, training, and mentorship of less experienced team members when requested.
• Complete file rating, billing audits, P&L reconciliation, and invoice finalization within established timelines.
• Ensure shipment documentation, billing information, and operational records are accurate and complete.
• Support operational profitability through cost awareness, accurate billing, and reduction of preventable transportation expenses.
• Maintain compliance with company standards, customer requirements, and financial controls.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• 2–3 years of experience in international transportation, freight forwarding, logistics, or supply chain operations.
• Experience coordinating international air and/or ocean import shipments.
• Strong customer service, organizational, and communication skills.
• Associate’s or Bachelor’s degree in Supply Chain, Logistics, Business, or a related field.
• Experience using CargoWise or similar transportation management systems.
• Knowledge of customs clearance, import documentation, and international transportation regulations.

Skills

• CargoWise and transportation management systems proficiency.
• Strong understanding of international air and ocean import operations.
• Knowledge of import documentation, customs clearance coordination, and transportation processes.
• Ability to utilize carrier portals, tracking tools, and operational reporting systems.
• Microsoft Office Suite proficiency (Excel, Word, Outlook).
• Strong organizational, analytical, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to prioritize workload and manage multiple deadlines in a fast-paced environment.
• Strong customer service and relationship management skills.
• High attention to detail, accountability, and operational ownership.
• Demonstrates ownership and accountability for shipment execution and customer outcomes.
• Supports onboarding, training, and mentorship of team members.
• Exercises sound judgment and independent decision-making.
• Promotes collaboration, knowledge sharing, and continuous improvement.

Location

• Remote

Work Type

• Full-time
• Remote

Experience Level

• 2-3 years

Education Level

• High school diploma or equivalent
• Associate's or Bachelor's degree

About the Company

• Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting.
• Business practices are driven by core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally.
• A highly employee-centric organization that truly puts people (and clients) first.
• Certified as a “Great Place To Work” for the past thirteen years.

Equal Opportunity

• Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.