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About the Role

The Claims Administrator is responsible for managing all aspects of international cargo claims, including intake, documentation, communication, and resolution. This role ensures claims are handled in accordance with industry standards while actively engaging with carriers, insurers, and internal stakeholders to achieve timely and favorable outcomes. The position emphasizes education, transparency, and proactive communication to support both internal teams and clients throughout the claims lifecycle. Additionally, the Claims Administrator supports client retention and risk mitigation by ensuring cargo loss and damage claims are handled professionally, efficiently, and with a strong customer focus.

Responsibilities

Serve as a primary point of contact for claims-related inquiries from clients and internal teams
Guide clients through the claims process, setting expectations and providing education on outcomes
Deliver a high level of service to maintain trust and strengthen client relationships, particularly during challenging situations
Receive, log, and manage all cargo claims in the claims tracking system (e.g., SharePoint Claims Log)
Assemble and maintain complete claims files, including all supporting documentation
Ensure timely notification to carriers and liable parties within required deadlines
Track claim progress and manage follow-ups to drive timely resolution
Investigate claims to determine liability, root causes, and appropriate resolution paths
Negotiate with carriers, insurers, and third parties to secure favorable settlements
Analyze claim denials and communicate findings clearly, including preventative recommendations
Coordinate with branch offices, clients, carriers, and insurance providers to gather information
Educate internal teams on claims processes and best practices
Maintain clear, professional, and timely communication with all stakeholders throughout the claims lifecycle
Ensure accuracy and completeness of claim submissions and documentation
Process settlements, including securing client releases and submitting payment requests
Maintain accurate and up-to-date claims logs and reporting
Support financial recovery efforts while minimizing risk exposure
Perform other duties as assigned.

Requirements

5+ years of administrative or operational experience in cargo claims, transportation, or insurance
Experience handling ocean, air, or inland cargo claims
Strong knowledge of cargo insurance policies, claims filing deadlines/procedures and third-party recovery
Ability to negotiate settlements and manage loss recovery activities
Proficiency in Microsoft Office and transportation management systems
Strong data analysis skills

Skills

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Experience with transportation management systems (e.g., CargoWise, GlobalLink)
Ability to manage claims tracking systems and data logs
Strong understanding of cargo claims processes and insurance requirements
Knowledge of filing deadlines, liability rules, and recovery procedures
Strong communication and negotiation skills
Ability to analyze claims data and manage documentation workflows
Acts as a subject matter expert and resource across all branch offices
Provides guidance and informal training on claims processes
Demonstrates strong individual accountability and ownership

Location

Remote

Work Type

Remote
Full-time

Experience Level

5+ years

Education Level

Bachelor's degree in a relevant field
Professional certification (e.g., Lloyd’s Claims Administrator or similar)

About the Company

Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting.
Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally.
We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first!
We have been certified as a “Great Place To Work” for the past thirteen years.

Equal Opportunity

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.