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About the Role

The Lead Front Desk Clerk provides support and guidance to the front desk team and performs administrative duties. This role also involves fulfilling all duties of a Front Desk Clerk, including shift work, resident interaction, policy communication, and community safety promotion.

Responsibilities

• Perform all functions of a Front Desk Clerk, including resident identification, responding to resident issues and emergencies, office operations, communicating community policies, preparing incident and shift reports, and monitoring surveillance and guest logs.
• Serve as a resource for Front Desk Clerks seeking support and guidance during scheduled shifts.
• Collaborate with the Front Desk Leadership Team by contributing a Front Desk Clerk's perspective, sharing ideas, and problem-solving.
• Provide guidance to Front Desk Staff at all SRO Communities by answering questions and problem-solving while on duty.
• Maintain team schedule integrity by covering shifts as needed across SRO Communities.
• Manage staff call-outs and arrange for staff coverage.
• Train and shadow new Front Desk Clerk staff members.
• Assist with administrative tasks such as maintaining Front Desk Binders, supply trackers, and team tools.
• Ensure confidentiality of resident, staff records, and information.
• Foster professional relationships with staff, volunteers, and residents.
• Provide desk coverage at all Foundation Communities SROs, prioritizing high-intensity properties.

Requirements

• High school diploma or GED required.
• Must have reliable, dependable transportation in working condition.
• Exceptional interpersonal and human relation skills.
• Ability to deescalate difficult situations, exercise good judgment, maintain self-control, and remain calm in a crisis.
• Demonstrate enthusiasm, a good attitude, trustworthiness, personal integrity, and honesty.
• Demonstrated ability to interact with residents, site personnel, volunteers, peers, and supervisors.
• Good comprehension and communication skills, including active listening.
• Must speak and write in English.
• Advanced knowledge of Microsoft Office, smartphones, and basic office equipment.
• Experience as a Front Desk Clerk is required.

Skills

• Interpersonal skills
• Human relation skills
• De-escalation
• Judgment
• Self-control
• Composure in crisis
• Comprehension
• Communication
• Active listening
• Microsoft Office proficiency
• Smartphone proficiency
• Basic office equipment operation

Location

• SRO Communities

Work Type

• Full-time
• Onsite

Experience Level

• Lead
• Front Desk Clerk experience required
• Leadership role experience preferred

Education Level

• High school diploma or GED

Salary/Compensations

• 21.50/hr

Benefits

• Employer-paid health benefits
• 401(k) investment opportunity
• Employee Assistance Program
• Paid vacation
• Paid holiday
• Paid sick time

About the Company

• Foundation Communities provides an excellent benefits package.

Equal Opportunity

• Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.