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About the Role

Okta is building the trusted, neutral infrastructure to safely embrace the new era of AI. This role involves working as a trusted cross-functional partner on our Privileged Access Management (PAM) products, influencing product and design decisions, and owning the research roadmap for PAM. You will collaborate with design, product, and engineering partners to align research with high-priority needs and inform both long and near-term decisions. Additionally, you will provide mentorship and coaching to junior researchers, enhancing the team's quality and impact. PAM aims to develop a product enabling Okta customers to confidently provide secure, privileged access and gain granular visibility into account activity.

Responsibilities

Grow and develop a research practice aimed at understanding the needs of the PAM sphere.
Collaborate with stakeholders to craft research questions and execute research.
Scope, prioritize, organize, and manage research initiatives across teams.
Design and utilize generative studies or evaluative research as appropriate for the product space and timeline.
Facilitate cross-discipline research to drive clarity and decision-making.
Design mechanisms to build customer empathy and deep knowledge of partners, end users, consumers, administrators, and other identified audiences.
Represent research to diverse audiences across the organization.
Handle multiple projects and tasks concurrently.
Provide coaching and mentorship to more junior researchers.

Requirements

4+ years of product development experience conducting research, or a Master's degree/PhD with 2+ years of product development experience.
Experience utilizing various research methods (e.g., usability studies, contextual inquiry, surveys, etc.).
Ability to leverage research to make the business successful, applying technical understanding to accomplish company goals.
Proficiency in communicating user research findings with cross-functional partners to drive impact.
Experience with products made for developers, administrators, or other technical audiences.
Strong ability to plan, prioritize, and organize effectively and independently.
Ability to make decisions and solve problems while working under pressure.
Effective communication with all levels of management and company personnel.
Excellent communication skills.
Empathy for users, knowledge of, and passion for technical experiences.
Experience working on security products is a plus.

Skills

Product development
Research
Usability studies
Contextual inquiry
Surveys
Communication
Planning
Prioritization
Organization
Problem-solving
Technical understanding
User research findings communication
Security products

Location

Hybrid

Work Type

Hybrid

Experience Level

4+ years product development experience conducting research
Masters degree/PhD with 2+ years of product development experience

Education Level

Bachelor's degree in anthropology, sociology, psychology, human-computer interaction (or other related field)

Salary/Compensations

$118,000—$162,000 USD

Benefits

Equity (where applicable)
Bonus
Health insurance
Dental insurance
Vision insurance
RRSP with a match
Healthcare spending
Telemedicine
Paid leave (including PTO and parental leave)

About the Company

Secure Every Identity, from AI to Human. Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
The Okta Experience: Supporting Your Well-Being, Driving Social Impact, Developing Talent and Fostering Connection + Community. We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Equal Opportunity

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.