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About the Role
Lead impactful programs, develop high-performing teams, and strengthen communities across residential and neighborhood-based service locations. This role is for a collaborative leader energized by community engagement, resident empowerment, and social impact.
Responsibilities
- Oversee implementation of resident and community service programs aligned with Mercy Housing's program model and HOPE SF priorities.
- Ensure programs meet regulatory, funding, and community requirements.
- Monitor outcomes and continuously improve service quality and impact.
- Supervise Community Life Managers, Specialists, and Housing Success Specialists.
- Coach, mentor, and develop staff through training and professional development.
- Conduct program and quality audits to ensure effective service delivery.
- Support the planning and execution of community-wide events and resident engagement initiatives.
- Facilitate neighborhood meetings and community gatherings using engagement best practices.
- Foster resident leadership, participation, and community cohesion.
- Develop and maintain relationships with community organizations, faith-based groups, schools, businesses, and service providers.
- Expand resources and opportunities available to residents and neighborhoods.
- Provide strategic input to enhance programs and services across multiple locations.
Requirements
- High School Diploma or equivalent.
- Five (5) years in community development or social service program development.
- Two (2) years in program and staff management.
- Supervisory experience.
- Work collaboratively in a team environment, respecting and valuing the perspectives and contributions of others, including residents.
- Demonstrate a high level of verbal, writing and listening skills.
- Perform basic computer functions using Microsoft Word, Excel and Outlook.
- Demonstrate knowledge in data collection and analysis.
- Effectively motivate and supervise other staff.
- Develop staff skills in support of resident and community programs and initiatives through training and mentoring.
Skills
- Community engagement
- Resident empowerment
- Social impact
- Program implementation
- Service quality improvement
- Staff supervision
- Coaching
- Mentoring
- Professional development
- Quality audits
- Event planning
- Resident engagement
- Community outreach
- Partnership development
- Data collection
- Data analysis
- Teamwork
- Communication (verbal, writing, listening)
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Location
- Hope
Work Type
- Full-time
Experience Level
- 5 years in community development or social service program development
- 2 years in program and staff management
- Supervisory experience
Education Level
- High School Diploma or equivalent
- Bachelor’s Degree in a related field (preferred)
- Master’s Degree (preferred)
- MFT, MFTI, LCSW, or LCPC license (preferred)
Salary/Compensations
- $80,000.00 - $93,600.00
Benefits
- Early close Fridays (3 paid hours each Friday)
- Early close prior to a holiday (3 paid hours)
- Paid Time off between Christmas and New Year's Holiday
- Paid Volunteer Time
- Paid Parental Leave and Care Giver Leave
- Paid Life Insurance
- Free Employee Assistance Plan
- Free Basic Dental
- Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
- 15 days of earned PTO your first year
- 12 company holidays + 2 floating holidays
- 403b + match
- Pet Insurance options
About the Company
- At Mercy Housing, everyone contributes to a mission and values centered culture.
- We are committed to demonstrating the values of Respect, Justice and Mercy in all aspects of our daily work.
- At Mercy Housing, we seek applicants who are committed to racial equity, diversity, and inclusion.
- We believe we are more effective when diverse groups of people, including residents, feel valued, respected, and included.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records.