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About the Role

Serve as the focal point for member and staff inquiries, providing a quality experience for all. Maintain the highest accuracy with front desk procedures and policies, acting as a role model to other staff. Requires a high level of interaction with members, staff, and the community to create a welcoming environment, support retention efforts, and promote programs and services. Seeking candidates with energy and commitment for weekday mornings, evenings, and weekends, with a flexible schedule.

Responsibilities

Responsible for opening and closing operations.
Act as a leader of a member-focused culture and model relationship-building skills in all interactions.
Act as a shift supervisor.
Maintain data integrity of the membership database.
Verify current membership status and assist members with renewals and changes.
Provide tours of the facility to prospective members.
Monitor the use of supplies, equipment, and facilities.
Reconcile end-of-shift money received through sales.
Maintain the highest accuracy with front desk procedures and policies, serving as a role model.
Foster a culture that builds trust and treats all team members and colleagues with respect.
Lead the Y's mission, vision, and values with program participants, members, staff, and guests by example.
Become an Ambassador of the Y's work and culture by being the ultimate storyteller.
Assist in training new welcome center staff.
Support logistics for welcome center staff meetings and training.
Complete all other duties as assigned.

Requirements

Minimum of 18 years of age with a high school degree or equivalent.
Customer service or sales experience.
Able to work a flexible schedule, including weekends.
Work collaboratively with others and support a positive team environment.
Clearly convey ideas, instructions, and information in both verbal and written forms.
Ensure everyone feels welcomed, respected, and included.
Anticipate needs and ensure quality, member-centered service.
Consistently achieve results, even under challenging circumstances.
Operate effectively, even when things are uncertain or the way forward is unclear.
Regularly required to sit, stand, walk, bend, talk.
Occasionally lift and/or move items including equipment, furniture and/or children.

Skills

Bilingual skills, particularly in Spanish, are a plus.
Communicates Effectively
Fosters Belonging
Customer Focused
Drive Results
Manage Ambiguity

Education Level

High school degree or equivalent