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About the Role

The Client Support Coordinator II is responsible for handling client intakes and services, problem-solving with clients, and ensuring the safety of the Navigation Center by monitoring activities and controlling them when necessary. This is a full-time, non-exempt, union position.

Responsibilities

• Work with clients to resolve problems.
• Assist with providing resource and referral information for clients.
• Assist clients with navigating the criteria for housing.
• Ensure respectful and courteous treatment of all clients at all times.
• Monitor and control activities in the Navigation Center ensuring the safety of clients and staff.
• Screen all clients, visitors, and staff upon entry to ensure compliance with shelter operational standards.
• Log and store any restricted items that are brought in by clients, visitors, and staff at the Navigation Center.
• Perform perimeter checks of the Navigation Center while on shift and report any findings to the Supervisor on Duty.
• Assist with maintenance and cleanliness of shelter.
• Carry protective gloves at all times and use them as appropriate.
• Follow and maintain rules and regulations described in the Navigation Center’s operations manual.
• Implement and adhere to Standards of Care per City/County legislation.
• Attend monthly all-staff meetings.
• Perform other appropriate duties as assigned.

Requirements

• High school degree or equivalent work experience.
• One year experience working with diverse populations in a non-profit setting.
• Excellent customer service skills.
• Good communication skills, both oral, reading and written.
• Enthusiastic about service to others.
• Experience with and the ability to work with men and women who are chronically homeless, substance users and /or mentally ill.
• Ability to maintain accurate records.
• Ability to work well under pressure and in crisis situations.
• Ability to follow rules and supervisor’s instructions.
• Demonstrated use of Vincentian values such as respect, dignity, integrity, collaboration, justice, stewardship, compassionate service, client advocacy, resourcefulness and excellence.
• Ability to maintain professional boundaries with guests, volunteers and staff.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.
• Covid vaccination and negative result on TB test required.
• Background check completed upon acceptance of job offer.

Skills

• Customer service
• Communication (oral, reading, written)
• Record keeping
• Working under pressure
• Crisis management
• Following rules and instructions
• Maintaining professional boundaries

Location

• San Francisco

Work Type

• Full-time
• Swing Shift (4:00pm - 12:30am)

Experience Level

• One year experience working with diverse populations in a non-profit setting

Education Level

• High school degree or equivalent work experience
• AA degree preferred

Salary/Compensations

• $26.50 per hour

Benefits

• Kaiser HMO medical paid in full
• Voluntary dental, vision and life insurance
• 403b retirement plan with employer-paid match after one year of employment
• Employee Assistance Program
• Ten vacation and ten sick days accrued per year
• Two personal floating holidays
• Twelve and a half holidays offered per year

About the Company

• Join the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco.
• St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, the Division Circle Navigation Center for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors.
• We have over 200 employees working in 4 locations.
• We are proud of our diversity and of our more than 150-year history of helping others in San Francisco.
• St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.

Equal Opportunity

• St. Vincent de Paul Society of San Francisco celebrates diversity, equity, inclusion and belonging and is an Affirmative Action/Equal Opportunity Employer.
• Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction.