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About the Role

Jazz at Lincoln Center is seeking enthusiastic, proactive, and detail-oriented individuals to join the Front of House Team at its performance venue, Frederick P. Rose Hall. Ushers are part-time employees responsible for providing exceptional customer service to all guests during Jazz and Special Events. This is a highly visible position which requires superior professionalism and customer service skills and offers invaluable exposure to different event types and industries.

Responsibilities

Oversee assigned sections according to event specifications, greeting and guiding guests with professionalism, enthusiasm, attention, diplomacy, and patience.
Demonstrate in-depth knowledge of the venue’s floor plans.
Clearly and efficiently describe how to navigate all spaces within the venue.
Manage multiple requests with urgency and care.
Know and follow proper procedures for assisting guests with accessibility needs.
Understand all safety, medical, and evacuation procedures, and assist guests in line with Jazz at Lincoln Center protocols during emergencies.
Maintain a professional appearance in line with Jazz at Lincoln Center’s Usher uniform policies.
Attend required meetings and training sessions for emergency procedures, accessibility procedures, guest experience techniques, and other policies.
Follow and engage with all email communications and notifications sent by the Management team.

Requirements

Experience in a high-volume customer service role, preferably in retail or hospitality.
Ability to remain on your feet for the entirety of each shift, including standing, climbing stairs, and moving throughout the venue.
Ability to lift and move boxes of up to 25 pounds.
Ability to work in loud, crowded, and sometimes dark environments.
Ability to assist with emergency procedures including evacuations.
Work authorization that does not require visa sponsorship by the employer.

Skills

Customer service
Professionalism
Calmness
Optimism
Attention to detail
Diplomacy
Patience
Urgency

Location

Frederick P. Rose Hall (FPRH)

Work Type

Part-time
Event-driven

Experience Level

Entry-level

Education Level

Fireguard F-03 certification (preferred)
First Aid, CPR, and AED certifications (preferred)

Benefits

Voluntary retirement contributions
Statutory New York protections including paid sick time, Disability Benefits (DBL), and Paid Family Leave (PFL)
Access to JALC programming (live performances, Dizzy's Club, Swing University)

About the Company

The mission of Jazz at Lincoln Center is to entertain, enrich and expand a global community for jazz through performance, education, and advocacy.
Jazz is a metaphor for Democracy, celebrating personal freedom, encouraging individual expression, finding common ground, and facing adversity with persistent optimism.
Jazz at Lincoln Center is a steward of America’s profound and enduring cultural contribution, jazz.
The organization's work is based on three pillars: performance, education, and advocacy.
The people who thrive at Jazz at Lincoln Center are passionate about music and its connection to history, education, and community.

Equal Opportunity

Jazz at Lincoln Center is an equal opportunity employer that affords equal opportunities to all applicants, employees, contractors, and other covered persons, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Jazz at Lincoln Center is committed to creating an inclusive, open, and respectful culture that reflects and embraces diversity.