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About the Role

The Location Manager oversees daily funeral home operations and provides professional funeral directing services to families, ensuring administrative excellence and compassionate client care.

Responsibilities

• Oversee day-to-day operations of the funeral home, ensuring high standards of care, cleanliness, and professionalism
• Supervise and support staff, including funeral assistants, administrative personnel, and part-time help
• Coordinate scheduling for services, removals, embalmings, cremations, and viewings
• Maintain compliance with state and federal regulations, OSHA, and industry best practices
• Monitor and manage inventory, ordering supplies and materials as needed
• Maintain funeral home licensure, facility records, and OSHA documentation
• Collaborate with regional leadership to meet performance, budget, and customer service goals
• Meet with families to make funeral and cremation arrangements, guiding them with empathy and professionalism
• Prepare and file necessary paperwork, including death certificates, permits, and authorizations
• Coordinate with cemeteries, clergy, and other service providers to ensure seamless service delivery
• Direct and attend services, ensuring all aspects run smoothly and respectfully
• Embalm, dress, casket, and prepare decedents for viewing, if licensed and as needed
• Provide aftercare and support to families, including follow-up communications

Requirements

• Current Funeral Director license in the state where duties are performed
• Minimum of 3–5 years of experience in funeral service
• At least 1 year in a leadership or management role
• Valid driver’s license with clean driving record
• Knowledge of applicable state and federal laws governing funeral service
• Ability to work evenings, weekends, and be on-call as needed
• Ability to lift 75+ pounds
• Ability to work in varied environmental conditions

Skills

• Compassionate and professional communication with grieving families
• Strong leadership skills
• Strong time management skills
• Strong organizational skills
• Detail-oriented
• Ability to manage multiple services and staff schedules
• Funeral service software proficiency
• Microsoft Office Suite proficiency

Location

• Orchard Park, NY

Work Type

• Full-Time

Experience Level

• 3-5 years of experience in funeral service
• 1 year in a leadership or management role

Education Level

• Current Funeral Director license