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About the Role

This role is at the center of defining how business units engage with acquisition in a structured, scalable way, bringing a new operating model to life across Superhuman's four business units: Mail, Docs, Agents, and Go. It's a hands-on execution role requiring real-time operational system management and coordination between business units and the acquisition team.

Responsibilities

• Work closely with the Paid and Organic Acquisition teams as an embedded partner, supporting day-to-day operations across BU workstreams.
• Own day-to-day project management across paid and organic acquisition programs for all four business units (Mail, Docs, Agents, and Go), tracking progress, managing timelines, and ensuring work moves forward without bottlenecks.
• Route and triage web and organic requests to the appropriate TPMs and channel owners, ensuring nothing falls through the cracks and handoffs are clean.
• Serve as the primary point of contact for business units seeking acquisition support across paid and organic channels, fielding requests, setting expectations, and managing intake.
• Manage BU onboarding into acquisition workflows, including creative intake and test hypothesis standards for both paid and organic programs.
• Maintain the stakeholder map across all BUs, keeping DRIs, PM/PMMs, data science, and engineering contacts current.
• Support cross-BU project prioritization, helping surface tradeoffs and keep decision-making informed.
• Build and maintain visibility into program status across all four BU workstreams, serving as a go-to point of contact who can speak knowledgeably to paid acquisition programs.
• Facilitate the quarterly BU investment review process, ensuring pitches are well-structured and budget allocation decisions are well-supported.
• Surface friction points and work with the Biz Ops lead to refine the operating model over time.
• Design and maintain proactive alerting and notification workflows that route the right information to the right stakeholders.
• Connect multiple sources of truth across teams and tools into a single usable process that stakeholders can rely on.

Requirements

• 6 to 8+ years of program or project management experience in a marketing, growth, or operations environment.
• Proven experience managing cross-functional stakeholders across multiple concurrent workstreams.
• Strong process orientation with the ability to implement, document, and improve systems in a fast-moving environment.
• Familiarity with paid acquisition at a working level, understanding how campaigns are structured, which launches or changes are consequential, and knowing what warrants escalation.
• Comfort leveraging AI tools to streamline workflows, reduce manual lift, and improve how information is organized and communicated across programs.
• Strong time management and meeting discipline; able to manage high-volume launches, tentpole moments, and cross-BU coordination while maintaining clear, consistent communication across all stakeholders.

Skills

• Process implementation
• Process documentation
• Process improvement
• Paid acquisition campaign structure
• AI tool utilization
• Workflow streamlining
• Information organization
• Information communication
• Time management
• Meeting discipline
• Cross-functional stakeholder management
• Project management
• Operational design

Location

• San Francisco Bay Area
• New York City

Work Type

• Hybrid
• Full-time

Experience Level

• 6-8+ years

Benefits

• Excellent health care (including medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year
• 12 days of paid holidays per year
• Two floating holidays per year
• Flexible sick time
• Generous stipends (for caregiving, pet care, wellness, home office, etc.)
• Annual professional development budget and opportunities

About the Company

• Superhuman is an AI productivity platform on a mission to unlock the superhuman potential in everyone.
• The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites.
• The company’s products include Grammarly’s writing assistance, Superhuman Docs's collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically.
• Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters.
• Learn more at superhuman.com and about our values here.

Equal Opportunity

• At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations.
• We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law.
• Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US).
• We also abide by the Employment Equity Act (Canada).