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About the Role

The Account Director is accountable for developing and implementing a global account plan which will delight clients and ensure a healthy long-term relationship. This executive leader anticipates client needs, delivers to outperform on key performance indicators, and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages global high-performing teams, keeps employees engaged and thriving, and translates the firm’s strategy and goals into business opportunities. This role is the top leadership position on the account.

Responsibilities

Create the vision of the account plan ensuring alignment of global initiatives and governance, driving high quality results to help secure future no-bid contract renewals
Drive account growth globally by articulating value proposition and ensuring expansion of services provided
Develop outstanding trusted advisor relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery
Oversee delivery of global programs, with a particular focus on initiatives related to elevating employee experience
Establish Standard Operating Procedures (SOPs) for the Account
Ensure highest qualified candidate is hired for all roles on the account
Build actionable and measurable career development plans for all direct reports
Advance the firm’s diversity and inclusion priorities with planful and focused talent planning
Present a global annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
Proactively manage to the account budget and identify opportunities to generate additional revenue on the account
Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable

Requirements

Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience
Proven results with driving global employee experience programs
Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies
Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)
Has proactively managed a budget
Bachelor’s degree with a broad range of business experience
MBA or post-graduate studies preferred
Candidates must be authorized to work in the United States without sponsorship

Skills

Executive presence
Strategic mindset
Financial acumen
Results driven
Customer habits and data analysis
Industry trend awareness
Commercial acumen
Transformational leadership
Operational experience with complex, large, and heavily matrixed organizations

Location

On-site –Menlo Park, CA
On-site – Mountain View, CA
On-site – San Francisco, CA
On-site – Sunnyvale, CA

Work Type

On-site

Experience Level

10+ years of Facility Management and Commercial Real Estate executive leadership experience

Education Level

Bachelor’s degree
MBA or post-graduate studies preferred

Salary/Compensations

225,000.00 – 250,000.00 USD per year

Benefits

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only: If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.